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My iD.

Everything you need to know about iD Mobile.

26435 Topics
U
urraca
asked in Community Archive.
Can't register an account - no way to contact iDmobile either!

I received my SIM card last weekend, and I've been trying to register an account ever since. My number, surname, and birthday are definitely all correct, but I consistently get an error message that says "Sorry, something went wrong. Please try again." There is no solution to this in the FAQs, and the various community posts haven't really "solved" the problem, either. LiveChat is offline and has been the entire time I've had my SIM. I just tried phoning 7777, I was redirected to the community and livechat. It's like an ouroboros of terrible customer experience.

2
Mohammed
iD Mobile Employee
5 years ago
M
Mithus
asked in Community Archive.
My sim is not activated its not recognised can you please help

I tried switching it off and on but it shows emergency calls only. I am new to id network and bought new huwai p30

2
Ryan
iD Mobile Employee
5 years ago
R
Civilian
russgCivilian
asked in Community Archive.
PAC Code PAYG

Can somebody PLEASE explain how I get a PAC code for my PAYG number? Tried calling - no answer Tried webchat - never enabled Tried Twitter - got a response, but still no PAC Tried Facebook - got a response, but still no PAC Tried the website, but cannot see any option to cancel a PAYG account and get a PAC code - can anyone tell me exactly where it is? Issuing a PAC code is something that all providers are obliged to do quickly and smoothly, but idMobile don't seem to be able to! Thanks.

2
R
Civilian
5 years ago
N
Newbie
Navigator CharlesNewbie
asked in Community Archive.
I've changed my phone and now I have no service.

Upgraded phone, put in sim card but icon now shows no service?

3
Ryan
iD Mobile Employee
5 years ago
N
Newbie
Navigator CharlesNewbie
asked in Community Archive.
No Service

I've upgraded my phone and put the sim card in but I have no service - any ideas?

5
Ryan
iD Mobile Employee
5 years ago
C
Civilian
Carol3597Civilian
posted in Community Archive.
8 digit code not received

I have recently purchased an ID sim but I have not yet decided on what phone I want to use so when I try to register I cannot get the 8 digit code, is it possible to get the by email please?

1
Ryan
iD Mobile Employee
5 years ago
J
jm9138
asked in Community Archive.
Sim problem

Bought a new sim from carphone warehouse. Put in my daughters MotoG5. The phone is not locked. The Sim does not work - just says 'emergency calls only'. Tried reinserting Sim. Tried turning on and off. Tried waiting 8 hours. Nothing. No one on ID chat and no one answering phones. All day.

2
Ryan
iD Mobile Employee
5 years ago
S
Newbie
StubaiNewbie
asked in Community Archive.
Travelling abroad can use calls and texts but no data

I have an Apple iPhone 6s and am currently in Italy. As with many other trips abroad, I can make and receive calls and texts but cannot get data. My data roaming is switched on on my phone and my account. APN is not an option on my phone and Profiles has no content. Having read some solutions elsewhere I have already reset my network settings in the uk before travelling to no avail. Interestingly I have been charged for data roaming though I have had no service - I did get close to Switzerland and I’m not sure if it may relate to that. I did switch data roaming off as we reached the Swiss side of the Matterhorn. I’ve never had a problem with any other provider. Any suggestions?

9
Mohammed
iD Mobile Employee
5 years ago
Thepadge1966
Civilian
Thepadge1966Civilian
asked in Community Archive.
Wifi calls only

Can anyone help I can make calls and text from home using wifi but as soon as I leave the house can't call or send texts

1
Ryan
iD Mobile Employee
5 years ago
D
Newbie
davidjones123Newbie
asked in Community Archive.
Lenovo P1 vs Lenovo P2?

[b]Lenovo[/b] P2 VS [b]Lenovo[/b] Vibe P1 Which is best Mobile?

1
M
5 years ago
I
Civilian
iacapaCivilian
asked in Community Archive.
Calling someone else on ID mobile?

Is it free to call someone else on ID mobile?

2
I
Civilian
5 years ago
E
Civilian
EmmCee2Civilian
asked in Community Archive.
Wi-Fi calling verus call divert

Hi there, I am considering moving to iDmobile but have no signal at home. iDmobile does not appear to support Wi-Fi calling for my phone - Motorola Moto G7 - (although it is supported with both 3 and Vodaphone) and so I wondered about using call divert to either my landline or work mobile (Vodaphone) when at home .... but wondered what the costs would be? (If it's going to cost a fortune it negates moving provider). Thanks, Morag

4
Kevin M
Legend
4 years ago
Crazyxelite
Civilian
CrazyxeliteCivilian
asked in Community Archive.
My new contract isn't connected

Hi i have a new contract with id mobile used pac code a few days ago. Now i can't make calls or send sms. No data either??? Can someone help? Thanks

6
Mohammed
iD Mobile Employee
4 years ago
F
Newbie
FrancescaNewbie
asked in Community Archive.
Where do i find my iD number?

Where do I fine my ID number

2
Mohammed
iD Mobile Employee
5 years ago
F
Newbie
FrancescaNewbie
asked in Community Archive.
Can't create online account

I do not seem to be able to create my account on the App as there is a technical issues. Anyone has any suggestions, Thank you

4
clemmeroid
Civilian
5 years ago
Z
Zainh98
asked in Community Archive.
Unable to send message from abroad, can't send message with iD - error 28

A currently in Pakistan, need to send a message to a Banks number to verify a purchase. Coming up with error 28. Have adjusted my out of plan charges cap so I have funds to send it, international, premium and roaming settings in the iD app are all on. Have tried switching networks manually. Don't know what else to do. If it helps, the bank number is a 5 digit number if that changes anything. Thanks

1
Ryan
iD Mobile Employee
5 years ago
D
Civilian
DMVCivilian
asked in Community Archive.
SIM

how do I get my Sim or IMEI number? IT is not provided in my account details

6
Ryan
iD Mobile Employee
5 years ago
N
niguello
asked in Community Archive.
cannot create an ID account

Hi, I've received my new phone today. and I'm wanting to keep my mobile number. I have a pac code but cannot create an account. Can you suggest anything?

2
Mohammed
iD Mobile Employee
5 years ago
C
Colouredcrayon
asked in Community Archive.
Sim not working after number transfer

On 3 April, I activated my new iD sim and used the calls and data normally with no issues. A few hours after (still 3 April), I requested to move my old giffgaff number over. My iD sim worked normally until sometime between 10:45am and 12noon on 4 April. At this point the giffgaff sim disabled and the iD sim stopped working properly, and I received an error popup for iD Sim stating "sim 1 not provisioned". To clarify what "not working properly" 1. Unable to dial any phone number - I get a message saying "the number you have called has not been recognised" (even for known active numbers that work on other phones) 2. With wifi ON, the notification bar displays "H" data signal 3. With wifi OFF, I have no data signal (the area on the notification bar where you would expect to see H, G, 3G or 4G, is blank) 4. I can recieve calls to my old number so I assume the number transfer has at least partially gone through and the iD sim is connected to the iD network. What I have done s

21
Ryan
iD Mobile Employee
3 years ago
R
Civilian
russgCivilian
asked in Community Archive.
PAC code to take number from PAYG to Monthly

How do I get a PAC code from my PAYG account (with idMobile) so that I can transfer the number to my Pay Monthly account (also with idMobile)?

9
Mohammed
iD Mobile Employee
4 years ago
M
Magchip
asked in Community Archive.
Proof of purchase

All I need is a proof of purchase for phone insurance. 5 days and still waiting. Passed from pillar to post. Is it that difficult to send an mail?

4
Ryan
iD Mobile Employee
4 years ago
R
Civilian
RightsideCivilian
asked in Community Archive.
Switching number problem

I recently switched my number from three mobile. My phone was working before but now I can only receive texts. I can't send texts or make calls. It has been over 24 hours since my three sim stopped working and the ID sim took over the number. I seem to be stuck in between switch over.

3
R
Civilian
5 years ago
C
Civilian
Carol3597Civilian
asked in Community Archive.
Activating replaced sim

My mum has throat cancer and can't talk and I want to activate her replacement sim

1
Gregor
Sidekick
5 years ago
K
Civilian
KiriguriCivilian
asked in Community Archive.
Issue with new sim card.

I already have a contract with iD on another sim, and decided to get a new sim card whilst that one is still active as i don't mind paying for two for a couple months until my first one runs out. When I put it into my phone it said i needed a sim network code; from there i went onto my account to try and active the sim as i assumed that was what would fix the issue. It said my new sim card was already active lol. It still only has my first contract showing on my account so i can't manage what i have on my new one or use it without some sort of "sim network code" I've tried asking a few friends and they didn't know so i was hoping someone here could help. Thanks. Oh, and sorry for how lengthy this is.

4
K
Civilian
5 years ago
JayneG
Civilian
JayneGCivilian
asked in Community Archive.
Can’t make calls

Hi, I have been trying to port my number from 02 to iD; my o2 has stopped working (stopped yesterday afternoon) but my iD sim doesn’t appear to be working. I understood that the porting process wouldn’t disrupt my use of my phone; however I am unable to send/receive text message or calls. any number I try to ring I get the message “the number you have called cannot be recognised” i have now been been with out a means of communication for over 24 hours and am in desperate need of the ability to make phonecalls! i obviously can’t ring customer services and if appears your live chat is always busy- can someone please get back to me to let me know what’s happening!!?

7
Mohammed
iD Mobile Employee
4 years ago
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