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My iD.

Everything you need to know about iD Mobile.

26518 Topics
R
Civilian
RichardMCivilian
asked in Community Archive.
No number on SIM card

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' and the Signal Strength @118 dBm 22 asu' and Mobile data network type is 'IWLAN'. Mobile network is @disconnected'. I can't use the SIM to make calls I can't register an online account without the number. Not sure what to do with this.

2
Ryan
iD Mobile Employee
5 years ago
dustybin154
Civilian
dustybin154Civilian
asked in Community Archive.
phone freezing

I have a Sony Xperia 10 that I have on an I'd mobile contract that keeps freezing and becoming unresponsive to touching the screen how do I go about getting it exchanged?

2
Ryan
iD Mobile Employee
5 years ago
Lirogiro
Lirogiro
asked in Community Archive.
phone not working abroad

I am currently on holiday in Canada. I don't want to use phone for data but would like to be able to make/ receive calls and texts. My phone is connected to a network but not getting any service. I've manually tried all available connections and none of them work. I also have returned the APN to default settings as I read in some forums that it could be an issue. The phone is still not working! Help! It's a Google pixel 3a so should be able to work in Canada.

1
Ryan
iD Mobile Employee
5 years ago
J
Julkagumka
asked in Community Archive.
switch on roaming when already abroad

I am in France, and don't seem to be able to use my mobile data I have switched on roaming both in the id app and on my handset. I have had a message saying it's because I didn't turn on roaming before I left my home network. Surely there must be some way to enable it from abroad? The only reason I bought this SIM was so I would have I internet access on this trip when I will rarely have access to WiFi.

1
Ryan
iD Mobile Employee
5 years ago
F
Newbie
Floss88Newbie
asked in Community Archive.
Apple vs. Android

At the moment I have an iPhone 6; I used to have a Sony Android mobile. I changed over to Apple because everyone I am in contact with has an iPhone and I also own an iPad. Wouldn’t it create problems with compatibility if I changed back to Android with a Samsung phone?

2
Gregor
Sidekick
5 years ago
Bakerman11
Civilian
Bakerman11Civilian
asked in Community Archive.
hospital signal important

I was in hospital today and it’s important that you have a signal so that you can be in touch with your loved ones unfortunately I don’t know how but connecting to the Wi-Fi did not work it would be most appreciated id would improve the signal near hospitals or put small transmitter inside the hospitals or something Queen Elizabeth Hospital Glasgow

3
A
Newbie
5 years ago
E
Civilian
EPH62Civilian
asked in Community Archive.
Helpppp android or apple?

Thinking about switching to Android from Apple… anyone done it and can comment on the transition? Is the grass really that much greener?! Currently looking at either the Huawei P20 Pro or the Mate 20 Pro as alternatives to some of the newer apple models.

39
Bakerman11
Civilian
5 years ago
pricenick
Civilian
pricenickCivilian
asked in Community Archive.
Using a Thai SIM card in my iD Mobile contract phone

Hi. I've had a contract with ID since April. I'm going to Thailand next week and will need to be in touch with my Thai friends over there. Will I be able to buy a Thai SIM and insert in my ID phone? It's a Huawei P30.

4
Bakerman11
Civilian
5 years ago
M
Civilian
Marsargo99Civilian
asked in Community Archive.
early upgrade

Hi there, my sister was able to upgrade in July of this year and her contract was running out September. She contacted ID and told her that if she paid off her June bill that she could upgrade earlier than July, and it worked for her so she’s upgraded (she’s also on a much cheaper plan than I am) anyway, I assumed I’d also be able to do this and paid off my August bill early so I could upgrade earlier than September yet it won’t let me? It still tells me that my upgrade is in September. I need a new phone for September when I join uni because some of the apps that will be used are not compatible on the SE or the 6 due to hardware restrictions and the apps are for iPhones 7 and above.

1
Gregor
Sidekick
5 years ago
A
Civilian
AndleallCivilian
asked in Community Archive.
answerphone problems.

Phone keeps going straight to answerphone even when not in use. Happens quite randomly. I’ve an iPhone and the problems seem to have happened since the os upgrade. Any ideas?

1
terrywebbs
Novice
5 years ago
D
dgtierney87
asked in Community Archive.
Pixel XL 2 Charging fault

My pixel XL 2 turns off when a charger is put into its port, I have tried cleaning out the connectors, using a different charger and resetting the phone but this issues still persists. At times it will just turn itself off without a charger plugged in but this is fairly irregular, thankfully. Anyone got any ideas of how to fix this issue?

1
Gregor
Sidekick
5 years ago
Sanorm
Civilian
SanormCivilian
asked in Community Archive.
issue with battery and performance (Huawei PSmart)

I have an old model Huawei PSmart around 18-20 months old contract expires January 20. Lately the battery only lasts around half a day with normal usage, less with heavy. Even not being used and on standby it's lucky to make the day. The performance is also severely reduced and apps that previously worked fine crash frequently. I have tried all the simple stuff factory reset. Full drain and recharge on battery and moved everything to local storage with no luck. Any ideas what options I have doesn't seem early upgrade is possible and not sure what if any repair or warranty is available. Failing that any way to reduce monthly contract so I can cancel or get another phone?

1
Gregor
Sidekick
5 years ago
J
Civilian
JamesIDCivilian
asked in Community Archive.
4G Calling (VoLTE) on Honor Play

I am trying to move to iD Mobile as my phone - Honor Play - is supposed to work with 4G Calling (VoLTE) and Wi-Fi Calling. I can get Wi-Fi calling to work although it is disappointing that it only works if there is weak mobile signal rather than whenever suitable Wi-Fi is available. Is it possible for calls to go over Wi-Fi rather than the mobile network whenever a suitable Wi-Fi network is available or is how it is working just how it works? The bigger issue is 4G Calling (i.e. VoLTE). I have found that the phone always drops to 3G when making a call. Also no VoLTE icon appears. Both of these would indicate that VoLTE is not being used. I called 7777 but the person I spoke to said that was correct i.e. they seem to have had no idea what VoLTE is or how it works. I tried dialing #*#*4636#*#* as I saw in another post and get an error message "connection problem or invalid MMI code" which suggests something maybe wrong... How can I get in touch with someone to see why VoLTE doesn't s

15
Kurtph1969
Civilian
5 years ago
D
Civilian
DanielRIDCivilian
asked in Community Archive.
problem logging in on ID app but not via search engine

I can log in to my ID account no problem via Google but when I try on the ID app it says it’s an invalid username or password. I have tried on iPhone 6s and iPad Air. Same problem please help!

2
D
Civilian
5 years ago
B
Civilian
Berridge93emmaCivilian
asked in Community Archive.
ordered through carphone warehouse update

i recently ordered a contract through carphone warehouse for ID network i have now received an email from carphone warehouse stating this: due to an increased volume of orders there has been a delay in processing your order. there is no need to do anything as we will send you an email update once we have received this information from the network. we apologise for the time it has taken to process your order and appreciate your cooperation at this busy time of the year. kind regards carphone warehouse. CAN ANYONE SHED ANY LIGHT ON THIS AND EXPLAIN TO ME WHATS HAPPENING/ HOW LONG WILL IT TAKE. Thanks

1
Phil
Newbie
5 years ago
V
virek555
asked in Community Archive.
Mate 20 pro signal strength

Hi. I just made a switch from Samsung Galaxy J5 to Huawei Mate 20 pro and i had notice a huge difference in signal strength. The same sim card, same place and on Samsung i had 4g and full bars and on Huawei i have no service, its happening indoors, seems fine outside. I notice Huawei is a lot worse then my old Samsung in this matter. I read that some phones have issues with antenna. So i wonder if mine is faulty or it is just how a mate 20 pro is :D Regards

1
Phil
Newbie
5 years ago
A
Civilian
aa111Civilian
asked in Community Archive.
Open data policy question

Can somebody please explain the following sentence on the [url=https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy]Open Data Policy page[/url]: "[b]If you do use more than your EU roaming data threshold, you'll have no additional charges in the first month.[/b]" Does it mean the threshold doesn't apply if I'm abroad for less then a month? Tried to get some answers by calling ID, but 2 advisers I spoke to have never heard of ID's Open Data Policy...

4
A
Civilian
5 years ago
J
Civilian
JbygraveCivilian
asked in Community Archive.
Wifi calling but no VoLTE in either Note 9 or S9.

Hi. Joined iD this week on Paym plan. Wifi calling works fine but no VoLTE/4g calling. Tried with a few phones including Note 9 and S9 - both bought directly from Samsung UK, neither show VoLTE. Checked coverage and 4G calling enabled in my area. Phone is setup right, used VoLTE with EE before. Any ideas? Wonder if the CSC code or something to do with the particular Note 9 model is not fully set up on the iD side, but weird that wifi calling works.

3
Mohammed
iD Mobile Employee
5 years ago
P
Civilian
ParcoCivilian
asked in Community Archive.
screen flicks and goes slow (Samsung A20e)

I have the samsung a20e, the screen flickers alot and goes on a go slow and sometimes freezes altogether - is there a fix for this please? I have only had the phone a few months and this happens a few times daily

4
Mohammed
iD Mobile Employee
5 years ago
B
bigskit09
asked in Community Archive.
What is my mobile number?

So I've recently moved to the Netherlands, but before I left the UK, I set up a new sim only deal with ID (needing a much cheaper deal as I'm now a student!). Once I arrived, I have put the sim into my phone and it seems to be working okay, except that it does not show me my new phone number yet. I have a PAC code from my old provider, so I'm looking to get the numbers switched over soon. But I need my new phone number in order to do this. Is there any way I can find out what it is? Will there have been an issue with setup as I am abroad?

1
Mohammed
iD Mobile Employee
5 years ago
Mikeyp1505
Mikeyp1505
asked in Community Archive.
No phone signal in Fijip

Hi team I am in Fiji and am getting no service at all. Roaming is switched on in my account and on my phone. I have checked the coverage and I should get signal. I have tried manually selecting a network. I am using an iPhone 8. help please!!

1
Mohammed
iD Mobile Employee
5 years ago
D
Civilian
dw0719idCivilian
asked in Community Archive.
How do I access Voicemail?

What is the number?

1
Mohammed
iD Mobile Employee
5 years ago
P
Civilian
PatriotCivilian
asked in Community Archive.
Phoning USA

I use EE PAYG and also use dialacode to phone friends in the USA. Can I still use the same service if I switch to ID Mobile?

2
P
Civilian
5 years ago
J
Civilian
John18Civilian
asked in Community Archive.
Voicemail not working?

I am unable to connect to voicemail.when dialing 123 it goes to end call straight away.Everything else about the phone seems fine but how do i get rid of the security pin if i need to

1
Mohammed
iD Mobile Employee
5 years ago
Winwell
Civilian
WinwellCivilian
asked in Community Archive.
How to get ID SIM working in tablet

I have an iD SIM and it's working in my phone for calls and data. I have a non branded tablet that accepts 2 x SIM so I inserted my iD SIM in to the Tablet. It detects the SIM and identifies the carrier as 3, but it says there is no mobile data. I tried a O2 SIM in the tablet and it worked fine - I could use data and make calls using the tablet with the O2 SIM. So why does the iD SIM not work? What can I do to make it work? The tablet runs on Android 8 Thanks

2
Winwell
Civilian
5 years ago
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