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My iD.

Everything you need to know about iD Mobile.

26577 Topics
J
jbsco
asked in Community Archive.
Wifi calling activate

Hi I joined ID today. my phone is an iPhone XS Max. updated with he latest software and carrier settings. Wifi calling says activated. but when I have no or little signal it is not working. I have reset network settings. Customer services said I need to speak to my internet provider, which is not the case! Can anyone from ID help?

1
Kevin M
Legend
5 years ago
S
Civilian
Simon JCivilian
asked in Community Archive.
International Usage in Spain

I'm currently in the Balearics with my family, all of whom have phones on ID. However, I cannot seem to call any of them. When I do try to call all I get is a voice message stating that "the number you have dialled has not yet been assigned to a client" and I'm thus unable to contact any of them by voice. I am able to text them though. My international features including roaming all seem to be enabled and we are connected to the "Movistar - ID", and they are able to call me, just not the other way round. Suggestions??

2
S
Civilian
5 years ago
J
Newbie
Jroly81Newbie
asked in Community Archive.
multiple sim

I Have just joined and got a 30 day contract sim only, for my son. Im really impressed and would lime to join myself. Can I get another sim on the same account?

4
Ryan
iD Mobile Employee
5 years ago
A
Civilian
Anotherusername123Civilian
asked in Community Archive.
Not receivng confirmation text and/or email from apps

I recently upgrade my handset from a Samsung J3 to a Samsung A70, I received a new sim and used the Samsung Smart Switch to transfer all my data from one device to the other. I'm having issues with the Facebook App I am not receiving the Security code which is normally sent via text when logging in from a new device, i have pressed re-send etc... but still nothing. I was wondering whether a new sim (with same number) would be the issue as I have received confirmation text from other apps?

3
Ryan
iD Mobile Employee
5 years ago
S
Civilian
SpookyGhostCivilian
asked in Community Archive.
SMS Short Code Error 28

I enter a few text competitions a month that use short codes, usually ITV competitions or the Gadget Show. However the new Gadget Show competition that uses short code 65555 will not send and I simply get a popup error of: Cannot send message with id - error 28 Everything else works, phone, internet, texting. I even entered another competition that uses a short code beginning 6 and that works fine. I still have loads of unused credit before I reach my cap. Gadget show comp has changed the SMS number this series and I read somewhere that short codes have to be manually registered with the network providers to work, so maybe ID have not enabled 65555 yet?? For now I have entered by phone and post, but would be nice to text aswell.

22
Ryan
iD Mobile Employee
5 years ago
E
Civilian
ElenaidmobileCivilian
asked in Community Archive.
SMS & Calls not working after porting number

Hello I changed companies from 02 to ID and ported my number. I received a message saying that this was done on 12/8. It's been a week and I still cannot receive or send texts or make or receive phone calls from numbers that are not ID. Can you help? Thank you! Elena

1
Ryan
iD Mobile Employee
5 years ago
D
Civilian
drednought99Civilian
asked in Community Archive.
age verify my number

how can i age verify my number

5
Ryan
iD Mobile Employee
5 years ago
D
Civilian
davemclCivilian
asked in Community Archive.
Changing name, gender, and username

I've recently changed my name, gender and title and it seems I can't update any of these on the app or the website. Also my username on both the app and this community contains my deadname which I'd really rather not be exposed to ever again. How can I change these details? Or if I can't who do I contact about changing them?

1
Ryan
iD Mobile Employee
5 years ago
T
Civilian
TrickyCivilian
asked in Community Archive.
terminal cannot be configured remotely

I've received my new SIM it works fine in spare phone I have, Motorola G4, but if I put it in my phone, an LG nexus 4 (yes vintage running android 4.4) I get this message every time it powers on "2549 The terminal cannot be configured remotely, please contact Customer support for further assistance" The nexus 4 phone is working with the iD SIM, I've placed and received calls ok, and receiving texts and data. But on every power on it gets this message. I noted the Motorola on powering up received a configuration update related to services an the network. It could be this is related to it sending updates go older phones making them 'aware' of the iD network, and my venerable nexus 4 is too old to understand these messages. Can anyone from iD technical support please comment on this. Richard

11
Ryan
iD Mobile Employee
5 years ago
R
Civilian
RichardMCivilian
asked in Community Archive.
No number on SIM card

I've just received a new SIM card from ID. I've inserted the card and restarted my Android phone. The SIM is identified and connects to the ID network, there appears to be a connection but there is no number displayed in the phone settings and 'Unknown' is displayed. Service state is 'In service' and the Signal Strength @118 dBm 22 asu' and Mobile data network type is 'IWLAN'. Mobile network is @disconnected'. I can't use the SIM to make calls I can't register an online account without the number. Not sure what to do with this.

2
Ryan
iD Mobile Employee
5 years ago
dustybin154
Civilian
dustybin154Civilian
asked in Community Archive.
phone freezing

I have a Sony Xperia 10 that I have on an I'd mobile contract that keeps freezing and becoming unresponsive to touching the screen how do I go about getting it exchanged?

2
Ryan
iD Mobile Employee
5 years ago
Lirogiro
Lirogiro
asked in Community Archive.
phone not working abroad

I am currently on holiday in Canada. I don't want to use phone for data but would like to be able to make/ receive calls and texts. My phone is connected to a network but not getting any service. I've manually tried all available connections and none of them work. I also have returned the APN to default settings as I read in some forums that it could be an issue. The phone is still not working! Help! It's a Google pixel 3a so should be able to work in Canada.

1
Ryan
iD Mobile Employee
5 years ago
J
Julkagumka
asked in Community Archive.
switch on roaming when already abroad

I am in France, and don't seem to be able to use my mobile data I have switched on roaming both in the id app and on my handset. I have had a message saying it's because I didn't turn on roaming before I left my home network. Surely there must be some way to enable it from abroad? The only reason I bought this SIM was so I would have I internet access on this trip when I will rarely have access to WiFi.

1
Ryan
iD Mobile Employee
5 years ago
F
Newbie
Floss88Newbie
asked in Community Archive.
Apple vs. Android

At the moment I have an iPhone 6; I used to have a Sony Android mobile. I changed over to Apple because everyone I am in contact with has an iPhone and I also own an iPad. Wouldn’t it create problems with compatibility if I changed back to Android with a Samsung phone?

2
Gregor
Sidekick
5 years ago
Bakerman11
Civilian
Bakerman11Civilian
asked in Community Archive.
hospital signal important

I was in hospital today and it’s important that you have a signal so that you can be in touch with your loved ones unfortunately I don’t know how but connecting to the Wi-Fi did not work it would be most appreciated id would improve the signal near hospitals or put small transmitter inside the hospitals or something Queen Elizabeth Hospital Glasgow

3
A
Newbie
5 years ago
E
Civilian
EPH62Civilian
asked in Community Archive.
Helpppp android or apple?

Thinking about switching to Android from Apple… anyone done it and can comment on the transition? Is the grass really that much greener?! Currently looking at either the Huawei P20 Pro or the Mate 20 Pro as alternatives to some of the newer apple models.

39
Bakerman11
Civilian
5 years ago
pricenick
Civilian
pricenickCivilian
asked in Community Archive.
Using a Thai SIM card in my iD Mobile contract phone

Hi. I've had a contract with ID since April. I'm going to Thailand next week and will need to be in touch with my Thai friends over there. Will I be able to buy a Thai SIM and insert in my ID phone? It's a Huawei P30.

4
Bakerman11
Civilian
5 years ago
M
Civilian
Marsargo99Civilian
asked in Community Archive.
early upgrade

Hi there, my sister was able to upgrade in July of this year and her contract was running out September. She contacted ID and told her that if she paid off her June bill that she could upgrade earlier than July, and it worked for her so she’s upgraded (she’s also on a much cheaper plan than I am) anyway, I assumed I’d also be able to do this and paid off my August bill early so I could upgrade earlier than September yet it won’t let me? It still tells me that my upgrade is in September. I need a new phone for September when I join uni because some of the apps that will be used are not compatible on the SE or the 6 due to hardware restrictions and the apps are for iPhones 7 and above.

1
Gregor
Sidekick
5 years ago
A
Civilian
AndleallCivilian
asked in Community Archive.
answerphone problems.

Phone keeps going straight to answerphone even when not in use. Happens quite randomly. I’ve an iPhone and the problems seem to have happened since the os upgrade. Any ideas?

1
terrywebbs
Novice
5 years ago
D
dgtierney87
asked in Community Archive.
Pixel XL 2 Charging fault

My pixel XL 2 turns off when a charger is put into its port, I have tried cleaning out the connectors, using a different charger and resetting the phone but this issues still persists. At times it will just turn itself off without a charger plugged in but this is fairly irregular, thankfully. Anyone got any ideas of how to fix this issue?

1
Gregor
Sidekick
5 years ago
Sanorm
Civilian
SanormCivilian
asked in Community Archive.
issue with battery and performance (Huawei PSmart)

I have an old model Huawei PSmart around 18-20 months old contract expires January 20. Lately the battery only lasts around half a day with normal usage, less with heavy. Even not being used and on standby it's lucky to make the day. The performance is also severely reduced and apps that previously worked fine crash frequently. I have tried all the simple stuff factory reset. Full drain and recharge on battery and moved everything to local storage with no luck. Any ideas what options I have doesn't seem early upgrade is possible and not sure what if any repair or warranty is available. Failing that any way to reduce monthly contract so I can cancel or get another phone?

1
Gregor
Sidekick
5 years ago
J
Civilian
JamesIDCivilian
asked in Community Archive.
4G Calling (VoLTE) on Honor Play

I am trying to move to iD Mobile as my phone - Honor Play - is supposed to work with 4G Calling (VoLTE) and Wi-Fi Calling. I can get Wi-Fi calling to work although it is disappointing that it only works if there is weak mobile signal rather than whenever suitable Wi-Fi is available. Is it possible for calls to go over Wi-Fi rather than the mobile network whenever a suitable Wi-Fi network is available or is how it is working just how it works? The bigger issue is 4G Calling (i.e. VoLTE). I have found that the phone always drops to 3G when making a call. Also no VoLTE icon appears. Both of these would indicate that VoLTE is not being used. I called 7777 but the person I spoke to said that was correct i.e. they seem to have had no idea what VoLTE is or how it works. I tried dialing #*#*4636#*#* as I saw in another post and get an error message "connection problem or invalid MMI code" which suggests something maybe wrong... How can I get in touch with someone to see why VoLTE doesn't s

15
Kurtph1969
Civilian
5 years ago
D
Civilian
DanielRIDCivilian
asked in Community Archive.
problem logging in on ID app but not via search engine

I can log in to my ID account no problem via Google but when I try on the ID app it says it’s an invalid username or password. I have tried on iPhone 6s and iPad Air. Same problem please help!

2
D
Civilian
5 years ago
B
Civilian
Berridge93emmaCivilian
asked in Community Archive.
ordered through carphone warehouse update

i recently ordered a contract through carphone warehouse for ID network i have now received an email from carphone warehouse stating this: due to an increased volume of orders there has been a delay in processing your order. there is no need to do anything as we will send you an email update once we have received this information from the network. we apologise for the time it has taken to process your order and appreciate your cooperation at this busy time of the year. kind regards carphone warehouse. CAN ANYONE SHED ANY LIGHT ON THIS AND EXPLAIN TO ME WHATS HAPPENING/ HOW LONG WILL IT TAKE. Thanks

1
Phil
Newbie
5 years ago
V
virek555
asked in Community Archive.
Mate 20 pro signal strength

Hi. I just made a switch from Samsung Galaxy J5 to Huawei Mate 20 pro and i had notice a huge difference in signal strength. The same sim card, same place and on Samsung i had 4g and full bars and on Huawei i have no service, its happening indoors, seems fine outside. I notice Huawei is a lot worse then my old Samsung in this matter. I read that some phones have issues with antenna. So i wonder if mine is faulty or it is just how a mate 20 pro is :D Regards

1
Phil
Newbie
5 years ago
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