My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18785 Topics

C
Civilian
ChlodCivilian
asked in Community Archive

Cancel new Sim order

I accidentally ordered new Sim instead of upgrading my plan. Please can I cancel the new Sim order as I have upgraded correctly now. I placed it last night. 

2
Rory
Newbie
1 year ago
J
Newbie
Jameshawthorn91Newbie
asked in Community Archive

i upgraded my contract and new charges were not made clear.

So in March I upgraded my contract at the beginning of March, i made a payment to cover my bill up to the time of change. This bill didn’t appear on my account until late April, so I assumed that payment i made would cover my first bill of my new contract. Then 2 new charges appeared due to my contract change without warning, which I hadn’t budget myself for. Now I owe a double payment that I can’t afford until next payday and my services have been deactivated. This bill will be paid as and when I have the funds at the end of the month. Is there anychance i can have my services reactivate until then? I need my data for work and travelling. I don’t think this is unreasonable considering there was no warning of the extra charges when I upgraded.  thanks   

2
Rory
Newbie
1 year ago
C
Civilian
CyberStevoCivilian
asked in Community Archive

What's happening with my upgrade

I have recently asked for an upgrade and received an email saying that they are processing it. At the time the handset was out of stock until 5th May. It’s now past the 5th May and I’ve not heard anything back about my Upgrade. Can you help please? 

1
Rory
Newbie
1 year ago
M
Newbie
MonzieNewbie
asked in Pay As You Go

pay as you go bundle saying i have reached limit even though i have not used all my allowances

Help please!!I’m unable to join a live chat to solve this issue. Hoped someone can help on here?I have gone to make a phone call within my monthly bundle allowance but it’s saying I have reached my capped limit even in though I haven't used up my allowances for that month - my call and messges are unlimited and have only used part of my data allowance.I cannot use my phone for anything, automated message is saying top pay a bill. this is not right as I pay monthly not via direct debit and payment has cleared. This has happens mid month before next payment is due.Can anyone advise please 

5
Rory
Newbie
1 year ago
J
Civilian
jschwarzCivilian
asked in Community Archive

Removing a Default from my Credit File

Good afternoon,I really hope that this channel will provide the support I’ve been trying to get. I have two defaults on my credit file from ID mobile for two sims I obtained for my children in 2016, mere £5 p/month sims should they have needed to reach me, and which they never used. The contracts ended  August 2017, and I replaced the sims with O2 sims on a family account. In 2021 I realised that I’ve been paying for the sims for 4 years after the contracts ended and I stopped the direct debit as I was no longer tied into a contract and have not used any of the sims for 4 years. I have changed my address in the meantime and received one letter forwarded from my old address with a ‘final settlement offer’ for £14.88, which I paid on 31st August 2021 as it threatened legal action. I believed that it was the end of my ID Mobile experience, however I realised later that ID mobile applied TWO defaults on my credit file on 6th September 2021 (after I made the payment!). I phoned on 28th Octo

26
M
Civilian
1 year ago
Jane Draper
Newbie
Jane DraperNewbie
asked in Pay As You Go

bill

Why have I an outstanding balance? I pay by direct debit 

1
WelshPaul
Legend
1 year ago
C
Civilian
ceborameCivilian
asked in Community Archive

Registering a new phone

I am trying to register a new phone and when I have filled the relevant information and ticked ‘I am not a robot’ the submit button is dead, I can’t get to the next step of creating a pin.I do have another phone with ID Mobile and a functioning account.Any help is gratefully received 

4
C
Civilian
1 year ago
Krr
Civilian
KrrCivilian
asked in Pay As You Go

upgrade that isnt !

I received an email re an upgrade.  Applied for and received upgrade.  Notice, now, however, that thus us an additional charge, not a replacement charge.  Cannot get hold of anyone to speak about this so paying for 2 plans not one.  Need urgent help to sort thus out, please.  How do I manage this ?

1
WelshPaul
Legend
1 year ago
N
Civilian
Nicole HudsonCivilian
asked in Community Archive

I need help to report identify fraud

I have received a letter from ID Mobile titled ‘Final Demand Notice’ asking for payment for a phone contract that I have not taken out. I have reported this to Action Fraud however would like to confirm the fraud with ID Mobile to ensure that I do not receive any further payment notices. 

3
N
Civilian
1 year ago
D
Civilian
DburchellCivilian
posted in Community Archive

No Service after Number being ported over

Good Morning, My number was ported over from a previous provider on Wednesday 4th April. Th ID Mobile Sim was working previously on my iPhone. After the port I have lost service. All basic settings have been checked and still no service.

1
WelshPaul
Legend
1 year ago
Alison Purnell
Civilian
Alison PurnellCivilian
asked in Community Archive

Add on

Just put on add on to my account but managed to do it 3 times. Can 2 be removed as I have just added £30 to my account? When I pressed the buy button it didn’t seem to register anything so I did it again thinking it didn’t work. I then did it a second time and must of pressed it a third time. I only knew I had done this when I had my three text messages. Not a very good system as I would have expected a message to appear on screen telling me it was complete. Now out of pocket. 

1
andewhite
Legend
1 year ago
D
Civilian
Darian HarveyCivilian
asked in Community Archive

how do i find my new sim number and get data and for it to let me call

I can’t find my number and set my phone up, I can’t call or text as well and I don’t have any 4/5g

6
WelshPaul
Legend
1 year ago
M
Civilian
MoomersCivilian
asked in Community Archive

Why has my bill almost doubled?

Not sure why my bill has almost doubled this month when I haven't gone over any limits 

4
Rory
Newbie
1 year ago
J
Civilian
Jenny03Civilian
asked in Community Archive

sim help

My son has an id phone sim.  I’ve just bought a new sim, but I can’t find his account to add the new sim to it. 

12
WelshPaul
Legend
1 year ago
Terence Carpenter
Civilian
Terence CarpenterCivilian
asked in Community Archive

MR TERENCE CARPENTER

You take out the bill today not due until 18/5/2022

1
S
Newbie
1 year ago
Louise Archer
Civilian
Louise ArcherCivilian
asked in Community Archive

miss louise archer

Hello my name is Louise I'm having problems making calls or sending texts but I'm getting incoming calls and messages can anyone help me.

4
Rory
Newbie
1 year ago
W
Civilian
Wilsonl1Civilian
posted in Community Archive

why was my bill 42.23? and not the normal 25.99

My bill is normally £25.99 but have woken to a charge of £42.23 which I don't understand as I have a cap on my account and I'm an unlimited for everything? 

2
Rory
Newbie
1 year ago
H
Civilian
H1997Civilian
asked in Community Archive

delivery has been returned to sender

My delivery of my mobile has been sent back to curry’s due to two unsuccessful delivery attempts. Both yourselves and curry’s advise me to contact DPD. DPD have sent back the phone to curry’s on the 26th of April and I haven’t heard from anybody since and trying to get an answer or find where my order is is proving very difficult. Can somebody help ASAP

2
Rory
Newbie
1 year ago
D
Civilian
DavidMC43Civilian
asked in Community Archive

I have PUK code but can't get the change over to work

I have a PUK from Vodaphone. I joined IDMobile in Feb scheduling the change over end April. When I try to do the change some data in the screen to make the swap is apparently wrong. I can’t see any error. Name, phone number (entered twice as I am keeping it) Purchase order number and PUK are ALL CORRECT. All I get is a message that something is wrong, check it and try again. I have done so. I even typed it all in to avoid any automation autofill errors or cut n paste problems. It simply does not work. I am stuck. No help line. If I can’t get an answer will cancel my contract (its a rolling monthly) and stay with Vodaphone. This is very annoying.

5
andewhite
Legend
1 year ago
Rob King
Civilian
Rob KingCivilian
asked in Community Archive

id app logging in and adult filter

Just had my number switched from previous phone company. tried logging into id app but to register it send to the id number I’ve just switched from! How can I set up the app without the code going to the number I wont be using as I want to turn off the adult content filter!

3
andewhite
Legend
1 year ago
R
Civilian
rubenthedogCivilian
asked in Community Archive

cant contact id and dont have a phone

Hi Ordered a new phone on Saturday, which is shown as in stockHave been sent confirmation of number, and pin code (and also my first bill)Been emailed to advise that DPD would contact me to advise when it is being delivered. Not been contacted yet.Tried to register on the app, wont accept the pin code that I was emailed. option to text a new one but it is obviously going to a phone I do not have.Tried phoning up but with a valid pin code i cant get through.tried the chat bot but it just directs me to the DPD app.I just want to know when and if the phone is coming. Be nice to be able to speak to a live person tooIs this common

1
andewhite
Legend
1 year ago
len121064
Civilian
len121064Civilian
asked in Community Archive

leaving

hi, unfortunately i need to move my number to another provider. i have it all sorted, my number will be peter over tomorrow. also the first day of my next month!is there any way i can get out of paying another month without losing my number?i know i’ve messed up with the timing! any ideas anyone? thanks

5
andewhite
Legend
1 year ago
A
Newbie
ArthurCNewbie
asked in Community Archive

can't receive calls but can make them

Just joined ID for my 10 year old son new phone but he wanted his old number. Received text today saying new number had ported over from EE. It shows up on ID app under account details as current number but when I phone him via my mobile, message instantly says number you have called is unavailable but his phone rings when I use my house phone and he received a text I sent. When the wife tried on her mobile she got same unavailable message. He has since had a message on his phone from 150 (EE old provider) to say the 1gb free allowance he had is finishing. I think because he has to give EE a months notice have there been a mess up by porting his old number. If so how can this be rectified. 

2
andewhite
Legend
1 year ago
R
Civilian
reubenyCivilian
asked in Community Archive

Cancel Lost Sim?

Please help me cancel a lost sim please

1
andewhite
Legend
1 year ago
S
Newbie
SimonhalketNewbie
posted in Community Archive

sim activation hasnt worked

Hi. I recently purchased a Google pixel 6 pro. Activated the sim yesterday, within the app it confirms the sim has been activated. Contacted support no help.The device says no sim and I haven't got any network coverage. Help please. Thanks Simon     

2
Rory
Newbie
1 year ago
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