RESOLVED - Some customers are experiencing issues making and receiving calls
Everything you need to know about iD Mobile.
Recently active
Please note: This article has been archived. For more information, click below.
It’s day 1 of our 5-day Christmas giveaway! We’re feeling generous this Christmas. So for the next 5 days, we’re giving you the chance to win a selection of tech-tastic prizes everyday – with a new winner announced daily! We’ll kick this off with an easy one - for a chance to win a Nintendo Switch, reply on this blog post with your current 5 most used emojis! Here’s ours: 😂😈🍕✨😍 You've got until 23.59 on the 3rd December to enter, and we will announce the winner the very next day! Don’t worry if you aren’t today’s winner as we’ll have a new competition every day this week, so you've plenty more chances to win! T&C’s Link
That... decade old question, which is better? Android or iPhone? Whichever side you are on we want to know why your side is better. Maybe it's the iPhone's design and ease of use? Or perhaps Android’s flexibility and roster of devices wins out for you?Those who share their thoughts will be in with the chance to win... a brand new Android phone or Apple iPhone!The competition ends at 23:59 on 22nd April 2022, and we'll announce the lucky iD community winner shortly after.Let the battle commence!T&C’s apply.Good luck!
When spring is in bloom, we just want to capture it. And there’s no better way than with the brand new Huawei P30 Pro with its 40MP Leica camera. For your chance to get your hands on one, simply comment below your top tip for taking pics on your phone. We’ll choose one at random to WIN! Lights, (phone) camera, action… Competition ends midnight on Sunday 7th April. Good Luck! T&C's Apply
Hi, I have just purchased a Samsung S23 and am trying to change the voicemail Number from +447782333129 to +447782333123, however it gives the message 'Failed to read data - your voicemail number can't be changed'.Does anyone know if there is a fix for this?Thanks.Alex.
Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks
PLEASE can someone answer this message for me. I work for a charity supporting vulnerable and elderly people and I am regularly being cut off during phone calls using my ID mobile SIM. I will be mid way through a conversation and suddenly hear three beeps and hear a recorded message saying “sorry your service does not allow access to this number” I have turned off WIFI calling as I thought that might be causing the issue but it’s still happening! I know the phone is fine as it works with other SIMS. I have resorted to using my personal phone as I cannot trust the ID SIM mobile but I need to get this resolved. Please help me to resolve this someone?
Does anyone know how to delete the iD Community Account and / or the questions you’ve posted? Thanks
It's day 2 of our 5-day Christmas Giveaway! ‘Tis the season to be on your smartphone! Whether you’re taking pictures of your perfect roasties or chatting to your gran, your trusty phone’s going to be working overtime this Christmas. To enter day 2 of our 5-day Christmas giveaway, we want you to tell us your best battery saving tip in the comments below! You've got until 23.59 on the 4th December 2018 to respond, for your chance at winning a Dyson Supersonic Hair dryer! Don’t forget to check the iD Mobile Community homepage or the 'Competition time - 5 day Christmas Giveaway' sub-forum tomorrow for another tech-tastic competition. T&C’s Link
Pretty much as per title.I was on a PAYG sim with ID mobile, but because you can’t upgrade while keeping the same number, I had to switch to Honest mobile and then back to ID mobile. This happened in the span of a couple of days.When switching back, ID mobile gave me an eSIM. I activated it and it worked fine -- I could call, send SMSs, and had 5G. However, on the day the number was supposed to be ported, the eSIM stopped working. The very moment the number was ported, I lost all signal on my ID mobile eSIM -- no calls, no SMSs, and obviously no data.I reached out to support and they told me the usual -- try to reset the settings on your phone, bla bla bla. I went through a million useless steps, and it was still not working. They then issued a new eSIM.The new eSIM also doesn’t work -- just like the previous one, the network returns “DENIED” when my sim tries to connect to the antenna, basically. I’m a software engineer and looked into the SIM -- the network is refusing to let my sim
It’s day 3 of our 5-day Christmas Giveaway! Today we’re looking for help with planning our post-turkey entertainment. What’s your most used app for boredom relief? Tell us in the comments below for a chance to win a set of Beats Headphones! You've got until 23.59 on 5th December 2018 to respond. Good luck! Come back to the iD Mobile Community tomorrow for another Christmas giveaway. T&C’s Link
It's day 5 of our 5-day Christmas Giveaway! 🎵On the 5th day of Christmas iD Mobile gave to me…. the last chance to win a prize! 🎵 In the spirit of receiving gifts, we want to know if you remember the first ever phone you were given (or even bought if you weren’t so lucky to receive one)? Comment below with your memories for your chance to win an iPad! This competition will close at 23.59 on the 7th December 2018, and it’s your last chance to win in this year’s Christmas giveaway! Good Luck! 🍀 T&C’s Link
Good afternoon, So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago. I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD and thought that was that, I pretty soon realised that it wasn't as simple as that when I received a letter with an outstanding amount, I paid that and thought no more of if… Fast forward to last month and I’m informed that I can't get the mortgage that I’ve applied for due to my (what I thought was immaculate) credit score, so I obtained a copy of it and discovered that after I had cleared my account, the monthly charge hadn't been stopped… The problem with that is that I had also moved house in that period and despite having mail redirected, I was not made aware of any outstanding balance. Despite the fact that I have even been using a new ID plan in the meantime. I have always worked ha
I have read the community and I keep seeing that everyone is being private messaged. I bought my phone as part of an upgrade and haven’t received the £100 voucher. Please let me know what it is I need to do. The phone was bought directly via your website and I have an email telling me that this was part of t
