RESOLVED - Some customers are experiencing issues making and receiving calls
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Hi,I ported my old number without a problem, but the number originally supplied on the iD SIM still shows on Settings>Phone>My Number, and it says on Messages and FaceTime that I only have a certain number of days left with my old/ported number because it is not associated with this phone.I’ve tried changing the number in Settings>Phone>My Number, but it won’t save the ported number.Any suggestions appreciated!Thanks.
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I’m guessing that this is a porting issue but...... I just took out a new contract and got a PAC code from my old network to keep my old number. I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app. When I make calls it’s all rosey, my name and transferred number show on the recipients phone, and I can call my phone with the transferred number. Texting on the other hand.....they are sent and received from the original number that the SIM card had, and that number also shows up in settings associated with text messages and my various ‘i’ accounts, and also on the details of my phone under the devices associated with my iCloud account. As it’s attempting to use two numbers on one phone I can only assume that the porting of the number hasn’t worked properly unless anyone knows better! Thanks, Dan
Why do my calls only last 2 hours 1 minute before cutting out every single time. This happens every time with incoming and outgoing calls.
recently ported my old number and it’s finally switched over - but my iphone says my number will expire from imessage and facetime as it’s only registered to my account and not the phone but when looking at the details for my number in settings it’s the same one. i’m really confused and concerned i’m not going to be able to use imessage and facetime soon?
Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks
I’m having problems whilst in Spain with mobile data. Although it is switched on both on my phone and in the app, unless Wi-Fi is available it tells me it is disconnected. I don’t know how to make it work so any suggestions will be great fully received.
Hello,Yesterday I removed my monthly rolling sim from an iPhone 12 to a new iPhone 14. Everything was working perfectly fine on the iPhone 12.I am now having problems enabling iMessage and Facetime on the new handset. I have a message which says “This phone number cannot be used by iMessage and Facetime, you must have a sim associated with an apple device to be used for iMessage and Facetime”I have spent 2 hours with apple trying to resolve the issue. Nothing has worked.I have gone through just about every troubleshoot and YouTube video to resolve the issue.If this is a network issue how is this fixed? Has anyone else experienced this issue who can provide some feedback or resolution many thanksPaul
I need my PAC Code from iD mobile to leave and I do not know how to get it. I tried to text the number but it says that there is something wrong with my request and it just redirects me to this page. Any help would be much appreciated.
I am Using an iPhone, message seems to go to other iPhones ok yet to android phones give error message “Not delivered”. Anyone else experiencing this?
When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done! Don’t know your PAC from your STAC? We’ve explained the differences between these two things below What is the difference between a PAC and a STAC Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect. A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch. How do I get my PAC or STAC? PAC If you want to keep your mobile number and move to iD Mobile simply text PAC and send it to 65075 Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances Reminder: you will have 30 days in which to provide
My son had an ID sim only contract which he no longer uses. I can’t remember the number so can’t log in to your site to cancel it. The direct debit is still being paid each month. How do I cancel this contract? I can provide my email and bank account details to prove I am the account holder.
is there a customer service contact number for ID
