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cancel my contract

  • 30 November 2020
  • 3 replies
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L
Rank

Hi, I took out an id mobile phone plan around 4yrs ago and have never used the phone. I’d like to cancel the contract before cancelling my direct debit but do not know the phone number for it. Can you help please.

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Best answer by Ryan 7 December 2020, 13:48

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3 replies

Ryan
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Userlevel 6
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Hi @LauraWilliamson,

We will send you a PM now to help you cancel this plan as you would need to know the details in order to use our other methods.

Ryan

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MRU
Rank

Dear Team,

 

My contract expires on 19.12.2020 and I would like to cancel my account with ID as I no longer require this service. I will be moving to a new provider, so please can you send me my PAC. Many thanks

 

Mrs Ramchurn

Ryan
Rank
Userlevel 6
Badge +10

Hi @MRU,

You can obtain a PAC code manually by texting PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days; it will also include important information about any early termination charges (if any).

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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