Question

Faulty Headphones

  • 21 January 2019
  • 2 replies
  • 139 views
Justyna 9153
Hi I have a monthly contract from August for a two years. My headphones stop working. How can I get a new one. I try to chat but all day you are busy and phone calls the same

2 replies

Gregor
Rank
Userlevel 8
Badge +9
Hi @Justyna 9153

Is it the headphones that were included with the phone became faulty?

You could try contacting manufacturer of your phone directly, if you let me know which brand are you using I can post contact details for you here.

Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
Ryan
Rank
Userlevel 6
Badge +10
Hi @Justyna 9153,

I'm sorry to hear this! Which phone do you have? The majority of manufacturers offer a 12-month (or more) warranty period for accessories and you can often claim for a replacement by contacting them directly.

Ryan
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