MTP Not working On Windows 10

  • 28 November 2019
  • 4 replies

Userlevel 1

Hello Friends,

MTP is not working in Windows 10. Any idea how can I get the issue resolved?


4 replies

Userlevel 6
Badge +8

Media Transfer Protocol is not working

Since the Media Transfer Protocol is not functioning correctly, your device won’t be detected by the computer, and as a result, you cannot transfer images quickly to or from the digital camera and mobile phone to your Windows computer. At times you may even get to see the following error messages:

  • MTP USB device not installing
  • MTP USB Device driver failed
  • MTP not recognized

If MTP is not working on Windows 10, here is a checklist of things you need to ensure before you proceed:

  1. Check if your mobile does support MTP: Most mobiles with cameras have the MTP support to transfer images from or to the device, but nevertheless it’s a good idea to check.
  2. Update the existing MTP Device Driver: Open the WinX Menu, select Device Manager and then search for your mobile device. Right-click on it and select Update Driver Software to
  3. Install the MTP Device Driver: If the Driver is not installed, the connect the device. After connecting the new device to your computer, it installs the necessary driver automatically. Ensure that you haven’t interrupted the installation. If device manager displays a The drivers for this device are not installed message, you should consider reinstalling the driver.
  4. Enable MTP manually: You need to enable Media Transfer Protocol manually in some cases. Different mobile manufacturers have different procedures, so check the method for your manufacturer.
  5. Enable USB debugging mode: If you have an Android mobile and MTP is not working, make sure you have enabled USB Debugging Mode. This will help you troubleshoot further.
Userlevel 1

Thanks a lot. Will this method work too?

Userlevel 6
Badge +8

Thanks a lot. Will this method work too?

yes looks basically the same but with more detailed instructions

Enable MTP manually: You need to simply scroll down from the top on Android devices and tap the corresponding line.

USB debugging is the main culprit on android devices however usually you can only access this via a secret menu when you tap on the Build number field 7 times…...

Userlevel 7
Badge +8