I pray someone can help because this phone belongs to my dear 87 year old Grandma and she’s at the end of her tether with it. I’ve had numerous conversations with ID and Doro to try and resolve this so I’m praying one of you clever lot has the answer 🤞🏼
Up until 2 months ago my Grandma could receive picture messages with no problem. Then the problem started. When she receives a picture message it comes through and asks her to “download” (which it never did before, it used to come straight through) so we select this option then wait a few minutes until it come up with a red cross and the message “FAIL: COMM server timed out” or “FAIL COMM: connection error”. We then delete that message but it comes back again a few minutes later and we repeat the process again! No matter how many times we delete it keeps coming back and fails. For example we delete it then 6 hours later it comes back through again, over and over no matter how many times we delete it.
ID suggested it was the APN settings but I’m not sure those settings are correct, on her handset they are as follows…
Account Name: ID
APN: ID
Username: (is blank)
Password: (is blank)
Homepage: http://mms.um.idmobile.co.uk:10021/mmsc
Connection Type: HTTP
Use Proxy: Yes
Proxy Address: 0.0.0.0
Proxy Port: 8799
Username: (is blank)
Password: (is blank)
Other things we have tried are…
-doing a full reset of the phone, so cleared all the photos off and wiping contacts.
-putting her SIM card into another Doro 6520, but the picture message wouldn’t deliver to that handset either.
-putting another SIM card into her handset, it still wouldn’t deliver a picture message.
I am completely stuck now, I’m unsure if it’s the handset or ID’s fault. My husbands Nan has an identical handset and is with ID and her phone is doing exactly the same when we send her picture messages!
Thank you in advance to anyone who can please help me 🤞🏼
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