Question

text messages

  • 13 February 2021
  • 1 reply
  • 16 views
DBurnett2811
Rank

I cannot send and receive text messages from my mobile number only from my email address. On settings it won’t let me check my phone number as an option. 

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @DBurnett2811 

We are sorry to hear that. Please try the following:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

It should fix the issue :)

It’s caused by iOS not detecting your new number change following a port.

 

-Mohsin

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