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Unable to Login online using Firefox and Windows 10

  • 21 October 2020
  • 3 replies
  • 17 views

Hi,

I’ve never been able to Login online to my ID account using Firefox (currently v82.0 & all previous versions) so I have to use the android App. I tried again today and yet again, the Login button is greyed out.

However, if I turn off all the Firefox tracking etc the Login button sometimes highlights for only a second and then greys out. Occasionally the button doesn’t grey out BUT after entering my account login details when I click it I receive a new page “We’re Sorry but the link you have clicked is either incorrect , or no longer available.”

So what’s going on please ?

Thanx

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Best answer by Ryan 26 October 2020, 13:38

Hi @TheRedBaron,

I am sorry to hear about this issue! Although you have tried older versions of Firefox on Windows 10, have you experienced similar issues with other browsers as well on your machine? Just trying to gather further info so we can feed this error back to see what can be done to resolve it.

Thank you,
Ryan

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3 replies

Userlevel 7
Badge +9

Hi @TheRedBaron,

I am sorry to hear about this issue! Although you have tried older versions of Firefox on Windows 10, have you experienced similar issues with other browsers as well on your machine? Just trying to gather further info so we can feed this error back to see what can be done to resolve it.

Thank you,
Ryan

Hi Ryan,

I’ve installed Chrome which does allow me to login to my IdMobile account.

Still don’t know why Firefox is a problem though.

 

 

Userlevel 5
Badge +7

It does sound strange @TheRedBaron.

 

Have you any add blockers enabled? Or have you disabled pop ups at all?

 

Will

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