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wrong phone has been delivered

  • 27 November 2020
  • 5 replies
  • 88 views
D
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Hi you have sent me the wrong phone, you have sent me a Note 8P and I ordered an iPhone SE

 

how do I send this one back and get the right phone delivered

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Best answer by Ryan 2 December 2020, 16:00

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5 replies

Ryan
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Userlevel 6
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Hi @DebBrand,

We are sorry to hear about that, we will need to check our ordering system to see what has caused this to happen. We will send you a PM now.

Ryan

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N
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Hi…..has this been resolved as same happened to us a week ago and now being investigated with DPD so we are currently paying for a contract with no phone as the wrong phone has been returned. Very very frustrating

Mohammed
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Userlevel 7
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Hello @Nominee,

We picked this up via private message and can’t provide specifics on this but would have worked to resolve the issue.

Have you since had this sorted or did you still need help with this?

 

Mohammed

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N
Rank

Hi

 

no we haven’t yet sorted this issue. It’s been ongoing for 2 weeks now and we are no closer to resolving. Have you any suggestions?

Kevin
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Userlevel 4
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Sorry for not catching this one sooner @Nominee 

Just in case you haven’t been in touch with our Live Chat Team for further help, we’ve sent a private message.

Simply click on your profile icon in the top right, then go to your private messages.

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