Why has money been taken for a bill I’m unaware of
Best answer by Rory
View originalI
Yes I am
But the bill is more that it is supposed to be
You’ve probably used your PAYG phone to do something that costs more than you thought or wasn’t eligible to be taken from your PAYG bundle.
Pay monthly customers get an itemised bill of all charges - not sure what a PAYG customer gets billing wise.
Hi
Also, if you’ve recently changed your Direct Debit date, your bill may be higher. For example, if you pushed it back by two weeks, then your latest bill would cover those two weeks.
Take a look at the Billing section of the iD Mobile app to see if it shows you what the charges are for. If you’re still not sure, I’d recommend contacting the Facebook, Twitter or Live Chat teams.
Thank you,
Rory
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.