brought payg bundle took money and its not showing up on my bundles as activated

  • 7 August 2022
  • 3 replies
  • 83 views
C
Rank

I have topped up my PAYG unlimited bundle and did as a recurring payment each month took my money and has not activated my bundle 

3 replies

Rory
Rank
Userlevel 5
Badge +6

Hi @Connor PAYG, I’d recommend speaking to the Facebook, Twitter or Live Chat teams as they’ll be able to offer assistance much more quickly than we can on the Community.

 

Thank you,

Rory

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Spider786
Rank

I brought a bundle £10 bundle it said I purchased it and took the credit from my balance but I didn’t receive confirmation and my bundle ain’t gone on and I can’t make any calls or use the data can you resolve this please

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Spider786,

Sorry to hear that.

When you log into the app/account, does it show the bundle applied but just not letting you use services?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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