Question

bundle not appearing

  • 2 March 2021
  • 3 replies
  • 53 views
Charl13
Rank

I purchased a bundle and it’s not showing. Has been taken from my bank account. Realised the ID app shows my bank card expired.. it hasn’t so I tried to re register it and was charged a penny, again, shows on my bank account. Card has not updated and bundle is not showing after 24 hours. Any ideas or how on earth can I speak to anyone to resolve this. 

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Charl13,

Sorry to hear that.

Have you tried speaking to our Live Chat Team who should be able to help sort this?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Charl13
Rank

Yes and it’s impossible to get the right help or a sensible answer that helps. I would also like a pac code now and will go elsewhere. 

Will
Rank
Userlevel 6
Badge +8

Hi @Charl13,

 

I see we’ve now advised on this elsewhere. Please reply on the other post for further assistance if required as to save any confusion later down the line.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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