Question

bundle not appearing

  • 28 September 2021
  • 3 replies
  • 26 views
Natalia Kiero
Rank

I have ordered a pay as you go sim card with a 15 pounds top up bundle, however when I activated my sim it shows I have no top up?

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3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Natalia Kiero,

 

How long ago did you submit the request for the Bundle? Have you checked to see if the £15 has left your bank, or whether it is still pending?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Natalia Kiero
Rank

Hello,

I ordered the sim card with bundle on 26/09, the £15 has left my bank on 27/09 and I have received and activated my sim card today, still shows no top up credit.

Will
Rank
Userlevel 6
Badge +8

Hi @Natalia Kiero 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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