Question

Bundle paid for but not showing on account and not able to make calls

  • 24 April 2021
  • 4 replies
  • 68 views
V
Rank

Hi,

I had purchased the bundle and paid for the bundle but not able to make calls or texts. Payment has been taken from the account but no services from ID Mobile. No help on chat. No support or contact number for customer services. Tried calling 7777 as per mentioned in their website but no response at all. Unbelievable customer service.

This topic has been closed for comments

4 replies

V
Rank

Please can someone reply if ID Mobile is still active and functioning as a company.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Vis 

We are sorry to hear that. We will send you a Private Message now so we can look into this for you. To view the message sent, simply click on your profile icon on the top right and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
V
Rank

Hi Mohsin,
I couldn’t see any reply from you on my - Private Message at all. 

Please can you let me know when this issue is going to be resolved. 
Thanks

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Vis 

Someone from our back office team will respond to your Private Message, thank you for your continued patience.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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