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bundle purchase not appearing

  • 1 January 2021
  • 1 reply
  • 108 views
Stu_art
Rank

Hi,

I bought two bundles for the same account on 29th Dec. for my PAYG SIM but no credit appears yet. I did it once again but still nothing showing in my account and cannot make phone calls/send texts. 

I can see both transactions have appeared on my bank statement though…

I have tried live chat over the last few days, but I only get response from a bot.

Can someone please help.

Thank you

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Best answer by Ryan 5 January 2021, 15:55

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Stu_art,

We are sorry to hear about that. We’ll send you a PM now to see what has gone on with those bundles.

Ryan

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