Question

cancel asap

A
Rank
Userlevel 1

Hi I got a new pay monthly sim plan a couple of months ago with yourselves. I still have my old plan and I have been unable to cancel it, I have rang the customer service team and cannot speak to anybody directly, I have logged into my account related to my sim and it says my account was closed many months ago, so I cannot cancel it that way, I have spoke to the online team which is just a robot that just gives automated answers. I have not used it and I am still being charged and I’d have now referred my account to a debt collection agency. I have been a loyal customer for around six years and I am very disappointed that I cannot seem to get through to any real person at this point. I just want to cancel my account and I want a refund also because it is I’d mobile fault as far as I am concerned. I’d mobile you need to let people speak to a real person over the phone to help people with problems such as this. Please someone help ASAP 

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Ally Cleland,

I am sorry to hear about this issue. We will send you a PM now to see what we can do to help you further here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
A
Rank
Userlevel 1

Hi can you get back to me please been an hour with no response 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Ally Cleland 

We have responded to your message in PM now. We look forward to hearing from you.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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