Cancel ID Account

  • 18 February 2021
  • 1 reply


I got a SIM card for my son. He lost his phone with sim shortly after installing Sim.

we never actually set up an account so each time I try it asks for a code from the number. So I’ve not been able to get a new Sim or cancel my account. I am still paying being charged for a service I am not using and I am unable to get a number or email to actually talk to anyone so I can cancel the SIM 


please help 


Vikki Light 

1 reply

Userlevel 5
Badge +4

Hi @Lighty73 

We will send you a Private Message to help with cancelling the sim. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.