HI, I’ve been trying to email ID to cancel my SIM 30-day contract, but received no confirmation. Any online help tells me to go to my online account or the app (I don’t have either). I no longer have the SIM card, so I can’t call either.
Pls advise.
Best answer by Michelle
View original
+4
Hi
We are sorry to hear you have been unable to cancel your sim through your account. Have you tried speaking to our Live Chat | iD Mobile Network team regarding this?
-Mohsin
Yeah, they also want me to log into my account. Which I don’t have.
+8
Hi
We’ll drop you a private message now to assist you in getting your line shut down.
Will
Has anyone managed to successfully cancel there contract
+8
Hi
We assist anyone in cancelling their contract who needs it. Are you having difficulty sorry?
Cancelling your plan shouldn’t be difficult at all sorry. Please click here to see all the relevant information on how to get that sorted.
If you find you still require assistance, please let us know and we’ll be happy to provide it.
Will
It is impossible because at the last page just comes up with under construction been like that for months I am extremely angry and stressed with this i just want to cancel
Plus I can only use phone on WiFi so I am actually paying for nothing
+10
Hello
I’ll PM you so we can get this cancelled for you.
Mohammed
Well email me then....🤬
+8
Hi
I can see we have sent you a private message yesterday.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
iD Mobile
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
