Question

cancellation within 14 days

  • 4 March 2021
  • 1 reply
  • 43 views
J

I am having an absolute nightmare. 
I ordered a sim card on Sunday. I needed it to arrive today as my PAC code was expiring and needed the new SIM card ASAP. 
The SIM didn’t arrive in time and still hasn’t so I had to get a SIM from Tesco and use them instead. 
I need to cancel my 30 day plan but assume am within cooling off period. 
I can’t register for an account because I have no SIM card!? They want to text the number that I do not have. 
If I knew contacting ID mobile would be so difficult I wouldn’t have taken this up in the first place. 
WHAT CAN I DO? 

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1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hello @Jenniferghx 

 

We are sorry to hear your SIM card has failed to arrive.

We’ll send you a private message on here so that we can verify your details and arrange a cancellation for you.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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