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Change Sim Number

  • 21 January 2021
  • 3 replies
  • 49 views

My email address is tied to an old sim, when I was with ID Mobile, two years ago. How to I update sim details, as I now have now come back to ID.

My account will not allow me to update sim number. If you have left, why does ID, not remove the old sim. 

This is so annoying

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Best answer by Michelle 25 January 2021, 15:31

Hi @Roydj64 

 

I would advise using a different email address to register your new account as your email address has been used for the account which has been closed.

Sorry for any inconvenience caused.

 

Michelle 

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3 replies

Userlevel 4
Badge +8

Hi @Roydj64 

 

I would advise using a different email address to register your new account as your email address has been used for the account which has been closed.

Sorry for any inconvenience caused.

 

Michelle 

How can I get a new sim with an unchanged telephone number activated when I cannot contact ID?  I have followed the on line instructions and received a message that the new sim is activated. I have now waited 24 hours  without any mobile service on either the new or the old sim.

 

Userlevel 7
Badge +9

Hi @Autolycus,

We’re sorry to hear about that. The SIM card should activate within a few hours so there might have been incorrect information recorded. We will send you a PM now to help further.

You can also contact our Live Chat Team here for any future issues.

Ryan

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