Question

Changed to 15gb per month plan, app showing allowance of 2.5gb

  • 13 March 2022
  • 1 reply
  • 28 views
R
Rank

I changed from an ancient SIM only, pay monthly rate to a new pay monthly rate of £8 for unlimited calls/texts with 15gb of data on 10/03/22.

The new plan kicked in today and the app is showing that I only have 2.5 GB out of that 15 left for the next 31 days. I also received a text message telling me I'd used 80% of my allowance. This looks like a mistake. 

My account owed is also down as £7.14, not £8.

I signed up to the new plan as I *really* needed more data for work. Now I have less and am in an extremely sticky situation. What's going on?

 

EDIT: And after posting this message it's gone down to 2.1gb. Something is clearly wrong here, I hope someone can help...

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @r.Godw, due to switching partway through your billing cycle, you’ll receive a pro-rata allowance and be billed a pro-rata amount. You’ll be charged the full amount and receive the full allowance from the next full billing cycle.

 

Thank you,

Rory

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