Charged for bundles but not appearing

  • 15 January 2021
  • 3 replies

I have been trying to add recurring £6 bundle to my payg account, I have now been charged 3 times for the bundle.

Still don’t have a bundle applied and no record of my purchases on account.

3 replies

Userlevel 6
Badge +8

Hi @MaidstoneAccountant,


That sounds odd. Has the money left your bank, or is it in a pending status?



All 3 show up on my online statement as having left account

Userlevel 4
Badge +3

Hi @MaidstoneAccountant 

We are sorry to hear this. We will send you a Private Message to help with this.