Question

Charged for bundles but not appearing

  • 15 January 2021
  • 3 replies
  • 56 views
M
Rank

I have been trying to add recurring £6 bundle to my payg account, I have now been charged 3 times for the bundle.

Still don’t have a bundle applied and no record of my purchases on account.

This topic has been closed for comments

3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @MaidstoneAccountant,

 

That sounds odd. Has the money left your bank, or is it in a pending status?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

All 3 show up on my online statement as having left account

Mohsin
Rank
Userlevel 6
Badge +4

Hi @MaidstoneAccountant 

We are sorry to hear this. We will send you a Private Message to help with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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