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Charged for using data even with unlimited data allowance

  • 22 November 2020
  • 1 reply
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Userlevel 1

I have the £20 unlimited text, calls and data bundle which was due to expire at 11:59pm on 13th November so I had put £20 on ready to renew this bundle when it expired but at 20:35pm on 13th I received a text saying I only had £2 credit left and after speaking to someone on the live chat I was told the credit was taken as my allowances had expired but this happened 3 hours before they were due to expire and the app said at the time I still had allowances. Why did this happen? I’ve tried finding contact info but only ever get told to chat to them over live chat. I have a screenshot to show I had allowances still but I got made to feel I was lying and have subsequently lost that £20. 
 

then again a few days ago I topped up £20 but didn’t get the credit even though it had been taken out of my bank yet after another live chat I was told there was no record of me buying credit so again that’s another £20 lost even though I have a photo of my bank account showing the transaction. Nobody seems to be bothered about this and it’s making me seriously think about leaving the network. 

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Best answer by Mohammed 27 November 2020, 18:34

Hello @Playgirl84,

This is something that we’ll need to access the account for before we can look at.

 

I’ll send you a PM so we can look into this further.

 

Mohammed

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Userlevel 7
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Hello @Playgirl84,

This is something that we’ll need to access the account for before we can look at.

 

I’ll send you a PM so we can look into this further.

 

Mohammed

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