Question

Credit not received

  • 18 March 2021
  • 1 reply
  • 46 views
L

Hi, on Tuesday 16th I tried to top up £30 then £5, £35 has been deducted from my bank account, but I have only received £5 credit

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @liam229 

We are sorry to hear this. Is the £35 showing as deducted or pending through your banking app? Ifit has been more than 48 hours since paying for the credit, Please contact our Live Chat | iD Mobile Network team so they can look into this further.

-Mohsin

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