Hi,
I’ve had a default on my account for over a year due to non payment on a sim only contract even though I had contacted ID Mobile to cancel, I was still being charged. I then cancelled the direct debit and ID mobile we’re still trying to take payment. After 3 months I was given a default on my account and demand letters. I agreed over the phone I would make a £5 payment to ‘settle’ the account however my credit file still shows it as a default
+4
Hi
We can confirm even though payments are made to the account, the default balance will remain due to the late payments. Unfortunately, we can not remove the default balance on our end. If you would like to dispute the fact you contacted us regarding cancellation over a year ago and this was not actioned, we can certainly look into this for you.
-Mohsin
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