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Final Demand Notice

  • 1 February 2021
  • 1 reply
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chrisrock58
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Today I received a genuine Final Demand Notice (all the details are for your website / automated telephone system.

 

I have checked my account and I am up to date HOWEVER, it seems I have a new account on my daughters sim (instead of a combined account).  The problem is I CAN NOT log in to check on this since the year of birth is incorrect (I’ve tried every year from 1975-2021).

 

I had no joy with your Chat Bot as it is useless.

 

What do I do? If I owe money I’ll gladly pay, however, I want to check and can’t reset my password...

 

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Best answer by Michelle 2 February 2021, 13:55

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Michelle
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Userlevel 5
Badge +8

Hi @chrisrock58 

 

As you have two accounts you will need to register both accounts online.

Each account needs to be registered with a different email address.

Please can you confirm that you have registered the second account, you can do this via the link below:

 

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Michelle 

 

 

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