Hi just got a capping near my limit notification (during 0845 call) - went in to take a look and it said that I was 80% of my capping limit - I thought it was a data issue so added a 3gb £10 data top up. Now worked out it was because 0845 was not in my unlimited minutes. Can I get a refund/return of my mistaken 3gb add-on please?
Got a capping alert & extra charge which I think is an error
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Userlevel 7
+7
Hi
Unfortunately we are unable to refund for add-ons.
We would advise monitoring your usage and charges via the app or your account online.
Kash
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