Hello
I have two accounts with you, one for myself and a sim only that I got for my daughter. I can’t now remember the password for the sim only account and both are attached to one email. Can you help as I’m wanting to change the sim only plan
Hello
I have two accounts with you, one for myself and a sim only that I got for my daughter. I can’t now remember the password for the sim only account and both are attached to one email. Can you help as I’m wanting to change the sim only plan
Hey
Therefore, it sounds like one of the plans hasn’t actually been registered for an account yet. I’d try doing so here. By process of elimination, you’ll find out which one has been registered and which hasn’t. You can also use the forgot password feature on the login page if necessary.
If you’re still having trouble after that, I’d recommend speaking to the Live Chat, Facebook or Twitter teams, as they’ll be able to help.
Thank you,
Rory
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