I have had a SIM only rolling one month plan since last December and this weekend decided to get a new device and plan on pay monthly with iD.
I went through the app 'Upgrade' section then the website whilst logged into my account. My phone came today with a new SIM card and number, and my account info is showing I'm still on my old SIM only plan. I'm now very confused. I assume this hasn't been classed as an upgrade but a new connection? I wanted to keep my old number which I am now concerned I can't do. Do I need to cancel my old account/direct debit?Â
Best answer by Mohammed
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