Pay As You Go

Everything you need to know about Pay As You Go

  • 509 Topics
  • 1,516 Replies

509 Topics

M
Newbie
markrNewbie
asked in Pay As You Go

Issue with sim being disabled after being abroad

As other users have experienced, my sim is locked and my phone won’t recognise it since being abroad in a country where i couldn’t use it.As a result i’ve had to buy a new sim to keep me going, as there doesn’t seem to be an easy way to get a new sim from ID.How do i get one? the live chat will not recognise this as a situation which seems odd.where next? 

1
Tom
iD Mobile Employee
11 months ago
Miles Nathan
Newbie
Miles NathanNewbie
asked in Pay As You Go

EE PAC not being accepted to ID

My EE PAC Code to transfer my existing number isn't being accepted to ID. Have tripple checked all info is being entered in correctly. Can someone help?

2
Tom
iD Mobile Employee
11 months ago
Yvonne Joyce
Newbie
Yvonne JoyceNewbie
asked in Pay As You Go

Changing plan and keep number?

We are on ID already, pay monthly, trying to get a contract phone through carphone warehouse but when we try to check out, it's not letting us put in a pac code as we are already with I'd but we can't check out and keep the number! 

3
Mohammed
iD Mobile Employee
11 months ago
J
Newbie
James_GouldNewbie
asked in Pay As You Go

Need proof of usage

Need proof of usage for insurance purposes. Specifically: “Proof of usage should include the device make, model, IMEI number and the first and last date the device was used”.

13
Kash
iD Mobile Employee
7 months ago
T
Newbie
TerryANewbie
asked in Pay As You Go

ID Mobile customer service is so poor

I was taught that the true character of a company can be judged by not how well their product works but by how they handle problems when they occur.I was just on the live chat and asked a straight forward question but could not get a straight forward answer, so the agent passed me off to Sales and Retentions who was said to have all the answers. The agent reassured “I understand the question” but then went on not to answer it but like a recurring decimal kept trying to sell me a new plan. After all … that’s what Sales does. The poor sales person did not have further details and said plan are “system generated”. (May AI and not humans are controlling the system?) So here is the question folks … and please don’t laugh at my plan …. this plan satisfies my needs 😊. Apart from the glaringly obvious 2GB data what is the difference between the two? There are no free lunches. There has to be a difference … and I found it out … see below the image.Current planRolling monthly SIM only contract.

3
Mohammed
iD Mobile Employee
11 months ago
P
Newbie
planetearthstars30Newbie
asked in Pay As You Go

payment by cheque

I would like to make my payments by cheque who and where do I mail it to?

1
Tom
iD Mobile Employee
11 months ago
C
Newbie
Church mobileNewbie
asked in Pay As You Go

Unknown Charges

I have 2 different mobiles, with 2 different reference numbers for the direct debits. However, this month I have had a payment taken, with an unknown reference number of an account I have no knowledge of. I have cancelled the direct debit, in case any future payments are taken. This appears to me be a fraudulent payment. It would be helpful to speak to a human to clarify and resolve this asap.

3
Tom
iD Mobile Employee
11 months ago
Toffee1963
Novice
Toffee1963
asked in Pay As You Go

Poor coverage.

Hello. I'm not very happy with the service I receive from you? I can't get a good signal in my area and my mobile phone is needed to connect to my emergency life line system. If the signal doesn't improve then I will need to find another company who can provide me with the service I need?

1
Kash
iD Mobile Employee
11 months ago
dadarob
Newbie
dadarobNewbie
asked in Pay As You Go

Billing refund after fraudulent texts

I received 3 texts recently - each one costing me £1.50. The number sending the text was 85004. (12th, 14th and 17th April). I am not happy paying for these unsolicited texts. I wish to have a refund of £4.50 from my account. Please confirm via email once this refund has been processed. Many thanks,Robert  

2
Kash
iD Mobile Employee
11 months ago
Mick Moorhouse
Civilian
Mick MoorhouseCivilian
asked in Pay As You Go

Sim size issue

Hi, I bought a sim only from you for use in a security alarm panel in my garage and not to go into a mobile phone. The Sim bay on the panel is the old standard size and I don’t have access to a phone that takes a standard Sim (mine takes a nano) so I am unable to activate the card. Can you help please - I’m not sure what to do next?ThanksMick 

5
Kash
iD Mobile Employee
11 months ago
M
Newbie
Michael WardNewbie
posted in Pay As You Go

Mike the Bike

 I am an old person who struggles with modern tech. I have been trying to speak to BOT, sending messages, registering, phone calls, all to no success. All I want to do is pay for a sim card renewal, you would not believe how difficult a thing could be, they do not even recognise their own phone number/

4
Kash
iD Mobile Employee
11 months ago
R
Civilian
Rena2345Civilian
asked in Pay As You Go

Cannot contact id mobile

I have some changes in my plan coming up. Since I was unable to contact I'd mobile after trying for days I have decided to leave. I have returned my handset and need to know the status of my account. Am I automatically on pay as to go? What rate am I operating on? What will my final bill look like? What is my contract status. Quite frustrated I cannot contact these people I need to move on to a better provider smh.

4
Kash
iD Mobile Employee
11 months ago
Tom Osburn
Civilian
Tom OsburnCivilian
posted in Pay As You Go

old nukber not transferring

I’ve changed sim over to you and it’s not letting me transfer my old number even though I have put in all information including PAC code

1
Kash
iD Mobile Employee
11 months ago
P
Newbie
pleaseendmycontractNewbie
asked in Pay As You Go

Difficulty ending monthly sim card plan

Hi, I have contacted ID mobile to end my contract (pay monthly sim card) in January 2023. The advisor I spoke to confirmed that the plan was ended. However, I was billed £28 for March and April (£14 for each month) though I do not understand why. Was my contract not cancelled like the ID Mobile advisor confirmed ? Am I still being charged on a monthly basis for a service I ended months ago ?Is there any way I could know for certain whether this monthly plan was cancelled ?  Full explanation:I do not have an ID mobile account and, as I have not used this sim card in months, I no longer have access to my ID mobile phone number to create one. I therefore cannot see any bills nor whether this monthly plan is still active or not. I paid for these charges (£28) to avoid having my credit score affected as claimed by ID Mobile, but still do not understand what these were for.  I spoke with ID mobile advisors who were unable to clarify the situation for me (unable to explain what the charged we

5
Tom
iD Mobile Employee
11 days ago
Dan Kenyon
Newbie
Dan KenyonNewbie
asked in Pay As You Go

Will ID Mobile allow me to use the Internet whilst also on a call

My current provider, which is giffgaff, won’t allow me to use the Internet at the same time as on a call, if I’m at home then yes I can use Wi-Fi but if I’m away from home no it won’t allow me to use 4G 

3
andewhite
Legend
11 months ago
D
Newbie
DragonflyNewbie
posted in Pay As You Go

The worst mobile network I've encountered in 25 years

I've left iD Mobile after less than 2 weeks. Despite checking coverage before joining, the signal was non-existent where I lived, and very poor everywhere nearby. (And I live 5 miles from the centre of a major city, not in the Highlands of Scotland.)In the less-than 2 weeks I was with iD, I spent around 8 hrs using the awful "live chat" thing - half the time waiting to be connected to a customer service agent (with the wildly varying "estimated wait time", which would go down and then back up again) , and the other half waiting ages for them to type responses. And every time you contact them, you have to explain everything again, right from the beginning - they don't seem to keep any records of interactions with customers (or else they don't read them). And whilst you can print a PDF copy of your "chat" with an agent, it prints as an image, so it's impossible to copy-and-paste in future chats. So it's basically useless. It was a nightmare actually getting connected in the first place,

1
Kash
iD Mobile Employee
11 months ago
Ian Worthington
Newbie
Ian WorthingtonNewbie
asked in Pay As You Go

Upgrade from sim

I have a 2 year sim only deal, app tells me I can upgrade may 3rd, I was after a new phone, what will be my options?

1
Kash
iD Mobile Employee
11 months ago
W
Civilian
Wilsonl20Civilian
asked in Pay As You Go

pac code not working from ee

I have tried to switch my number from ee to ID mobile but it not working ? Any help possible?

2
Kash
iD Mobile Employee
11 months ago
Kate Pope
Newbie
Kate PopeNewbie
asked in Pay As You Go

Error 38

Hi, Hoping someone can help me please. I have added a bundle twice to my pay as you go I. D Sim which gas cost £20 now. However it's made no difference to the ongoing problem and it's still not allowing me to make any calls, send texts and no Internet? Everytime I try to send a text it says error 38.I have tried turning off my phone, resetting, removing Sim card etc and it's still not working. Can ID mobile reset and check asap please? 

5
Kash
iD Mobile Employee
11 months ago
Diane Lesley Baverstock
Newbie
Diane Lesley BaverstockNewbie
asked in Pay As You Go

help with d/d taken from my bank today i dont know why

help me solve the problem about a d/d i know nothing about. i have a code if that helps 

3
Kash
iD Mobile Employee
11 months ago
P
Newbie
Paul LathamNewbie
asked in Pay As You Go

Not received my sim card

HiI haven't received my sim card and cant speak to anyone in person.

9
Tom
iD Mobile Employee
11 months ago
Friday Robinson
Newbie
Friday RobinsonNewbie
asked in Pay As You Go

charges??

My bill this month is nearly double what it should be! I can’t see anything to explain this other than some ‘charges’!! I have not been abroad or used my phone in any unusual way..this was taken automatically by direct debit. I need to get this sorted otherwise I will leave IDmobile asap. 

1
Tom
iD Mobile Employee
11 months ago
Paul Atkins
Newbie
Paul AtkinsNewbie
posted in Pay As You Go

No Live Chat button

I can get a hold of id mobile agents because the live chat button hasn't come up on mine 

2
Tom
iD Mobile Employee
11 months ago
Mohammed Hasan Zabir
Civilian
Mohammed Hasan ZabirCivilian
asked in Pay As You Go

NETWORK ISSUES BIRMINGHAM

The worst network company I’ve come across ever , what kind of company does not have a customer service call line, if I have no internet how do I get help and updates and how do I get compensated for this because they clearly only speak to you if you want to buy something can’t help you if want a refund or cancel your contract

3
Kash
iD Mobile Employee
6 months ago
Kerry Garner
Civilian
Kerry GarnerCivilian
asked in Pay As You Go

Robots

Don't waste your time trying to speak to an actual person there always "busy". ID mobile will no longer be getting payments off me I tried to help pay off my bills and ID mobile is an useful as a chocolate teapot so don't dare send me anymore emails or post as I have tried everything and you just don't seem to want my money, have a good day.

4
WelshPaul
Legend
11 months ago
Terms & Conditions
Why iD Mobile?