Pay As You Go

Everything you need to know about Pay As You Go

  • 512 Topics
  • 1,523 Replies

512 Topics

A
Anonymous
asked in Pay As You Go

What to do after contract ended?

Hello, I have received an email talking about my contract coming to an end. I went through everything, understood it all but I am a bit hesitant with things.I spent 24 full months paying up to keep the contract running and as soon as the next month and the date comes, I want it cancelled as I am done paying.I have a old sim card from the other company that is still active and I want to go back to it but I can't do it when I have the ID Mobile Sim still running in the background and more money gone.What am I supposed to do in this situation? I don't know how phone contracts goes as it is my first time doing all this and I don't want any more problems from before since I don't have a job and tight due to the inflation.I just want my contract done on the end date and no more issues with stressing.

5
Kash
iD Mobile Employee
1 year ago
Claire Yeo
Newbie
Claire YeoNewbie
asked in Pay As You Go

SIM Usage

I bought a pay as you go sim for £8 to give me 4gb of data. The Sim is plugged into a router at our community centre in order to work the HIVE controller for the heating. It used …255mb 13th Jan99mb 14th Jan3mb 25th JanNow my account is saying I have £0.00 balance so just wondering where the rest of the date has gone?Anyone else had this problem please?

7
Kash
iD Mobile Employee
1 year ago
A
Newbie
Abdullah191Newbie
asked in Pay As You Go

pay to go sim delievery

Hi there,  I have ordered pay as you go sim on Thursday 19 January, but still haven't received any email other than reference number, for delivery details. And also how long will I have to wait, as it was mentioned that royal mail will deliver within 3-5 working days??

4
Mohammed
iD Mobile Employee
1 year ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Pay As You Go

Freephone & Other numbers

Freephone numbers Call to numbers starting 0800 or 0808 Free       Other numbers Personal numbering services (starting 070) per min £2 Pager calls (starting 076) £1.22 Corporate numbering service (starting 070) per min 40p Premium numbers per min £2

74214
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
ErsyNewbie
asked in Pay As You Go

switching SIM only to payg

I've seen a couple of people asking about switching (downgrading) their rolling monthly SIM plans to PAYG and being told that this wasn't possible whilst staying with ID. Both of these posts were from more than 2 years ago so I'm just wanting to see if this is still the case, as it seems ridiculous to me that a company wouldn't want to keep customers, even if they are a little less profitable. Especially as ID do have a PAYG product. Thanks, Erik.

3
Tom
iD Mobile Employee
1 year ago
S
Newbie
StuartEdeNewbie
asked in Pay As You Go

What is my mobile number?

Recently bought PAYG sim which I’ve received today trying to register to use the mobile app but it’s asking for mobile number and I haven’t been given one ?

2
Tom
iD Mobile Employee
1 year ago
C
Newbie
Charlotte888Newbie
posted in Pay As You Go

talk to someone

Hi please can some one call me I’m a victim of domestic violence and I need to discuss my plan with you.  my number is xxxxxxxxxxxxxx thank you  Charlotte clarke 

7
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
EpitomeNewbie
asked in Pay As You Go

need a new sim

Had a message board open, now I can't find it. I need to submit a form to get a replacement sim sent out, any help is appreciated

1
Mohammed
iD Mobile Employee
1 year ago
E
Civilian
elision-levity-0pCivilian
asked in Pay As You Go

Does iD Mobile provide a Static IP

I’ve got a SIM-only contract and use this for 5G home WiFi.  I have noticed however that my IP address changes very frequently, sometimes as frequent as every 20 minutes. I rely on this connection to work and need a static IP address.  Is it possible to get a static IP address for my SIM?   

1
Tom
iD Mobile Employee
1 year ago
Phoebe Alice
Civilian
Phoebe AliceCivilian
asked in Pay As You Go

charged after cancelling contract

Why have I got 3 missed payments on my credit report when I cancelled my contract in August and these are all after then?

6
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Snout9648Newbie
asked in Pay As You Go

Increase Credit Limit

Hi, My phone accidentally joined a non-eu network while i was close to the border and quickly reached my £25 credit limit (my own fault for not keeping tabs on it - i know). I can’t now make any chargeable calls or SMS and I have 26 days left on this billing month. How do i increase my credit limit so I can make calls again?

3
Tom
iD Mobile Employee
1 year ago
C
Newbie
ColinKNewbie
asked in Pay As You Go

Billed twice for the same period

Would be great if someone could help me with the following problem: Until last week I was on a £5 a month, 1GB sim-only contract. I never had any issues with billing, my direct debit was always £5 + the occasional top-up, which was always correct. My billing period would always be from the 20th of one month to the 19th of the next. On the 16th of November I upgraded my package to an £18 per month deal with unlimited data. As far as I understood it, my bill for November would be £5 for my old package + a pro-rata rate for the new package from the 16th - 19th of November.  On the 21st I received a bill for £19.71, for the 16th November to the 19th December, payable by the 4th of December. This amount appears to be correct (basic package cost of £18 + pro rata days), but I’m not sure why my contract has switched to paying upfront, rather than after the billing period.  Most importantly, however, on my ID mobile account it also says my next bill will be for the period of November 20th - De

8
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Annie608Newbie
asked in Pay As You Go

Cancel my new Pay Monthly SIM contract and keep my PAYG number instead

Hi, I have recently purchased a new Pay Monthly iD SIM Contract mistakenly and I would like to cancel my contract and Direct Debit, because I have realised that iD Mobile does not allow me to keep my old number registered with my iD Pay as You Go (PAYG) SIM. I have NOT activated my SIM yet; I have only just received it in the post and an email containing the new SIM’s number and details. Therefore, I would like to return my new SIM & cancel my new iD Pay Monthly Direct Debit contract and I would like to stay with my PAYG number instead. Please can you get back to me through Private Message (PM,) so I can share further personal details regarding this issue I am facing. Thank you 

1
Kash
iD Mobile Employee
1 year ago
F
Newbie
FerrisDogNewbie
asked in Pay As You Go

Transaction ID on Curry's Receipt or emails

I can’t find my transaction id on my Curry’s receipt. There was no invoice in the package delivered. Any suggestions? I also don’t have a. phone yet for the SIM so can’t request the PAC code through the ID site as it requires me to authenticate through the id phone number by sms.

2
Tom
iD Mobile Employee
1 year ago
Robert Johnston
Newbie
Robert JohnstonNewbie
asked in Pay As You Go

Can i use my unlimited data sim in my Vodafone Mobile Wi-Fi dongle, Model R218h?

Can i use my unlimited data, text, calls SIM in my Vodafone Mobile Wi-Fi dongle, Model R218h as that’s why i ordered the SIM or can i buy a supported wifi dongle device? I recently registered, by putting the SIM card in an old phone to receive texts any advice? My device is a Huawei Model HB434666RBC. I’m on a 12 month pay monthly contract, started 30/09/2022. I’ve been told by Vodafone that the device is unlocked, but I feel I’m limited by what devices ID mobile allow to be used with a SIM card. As I live in the countryside in Northern Ireland and have poor access to Wi-Fi broadband, so a Wi-Fi dongle on 4G is the best affordable solution. Any help would be appreciated, thanks Robert.

3
andewhite
Legend
1 year ago
B
Newbie
BealNewbie
asked in Pay As You Go

Problems with ID Network

Hello, I am having problems making or receiving phone calls, and I am also unable to top up my account.Whether I make or receive a phone call, neither person can hear the other.  If I make or receive a phone call through WhatsApp, I don’t have this problem. Therefore, the problem does NOT appear to be with my phone (iPhone 11) but with the ID network.I am able to send and receive texts through the ID network, so no problem there.Also, I have tried to top up my account at least 6-7 times and that doesn’t work.  I even deleted my debit card info and successfully re-entered it and it still doesn’t work.  So again, something appears to be wrong with ID.Please help.Thank you,Beatrice

2
B
Newbie
1 year ago
C
Newbie
carriganNewbie
asked in Pay As You Go

SIM received but no phone number

I am an id mobile user and ordered SIM for my wife. SIM delivered but no details of phone number in green package and no ‘welcome to ID mobile’ email/letter received

1
andewhite
Legend
1 year ago
Donnamlou
Newbie
DonnamlouNewbie
asked in Pay As You Go

replacement sim

I have read to get a replacement SIM to use the chat bot but have been unable to access the chat on my phone or laptop. What other way can I order a replacement SIM without the chat?  

1
andewhite
Legend
1 year ago
Gary Cameron
Newbie
Gary CameronNewbie
asked in Pay As You Go

receving calls

My partner has just changed to ID on a pay as you go.I register her onto her mobile ID app tonight and transferred her number over.But still can't receive calls from out with the ID network.

2
Gary Cameron
Newbie
1 year ago
Den Ledwidge
Newbie
Den LedwidgeNewbie
asked in Pay As You Go

Phone advises I need to post credit as used data and reached cap. Not correct - cannot contact ID

All yesterday phone refused to make calls as recording stated I had reached the limit of my set cap and my data allocation used up.  Logged into my account and neither is true.  No phone support from ID.  Logged in today and clicked livechat and each time was taken incorrectly to chatbot not livechat.  Now livechat option has vanished and no way of contacting ID.  Excrutiating waste of 30 minutes of my time. Cookies cleared, different browsers used and different devices.  Livechat simply does not exist. Very annoying service orlack thereof .How do you contact an uncontactable ID mobile?

6
Den Ledwidge
Newbie
1 year ago
J
Newbie
JoannaditzelNewbie
asked in Pay As You Go

no internet

Hello there,For the past 3 days I haven't had any Internet. I still have 5gb left, good signal, there are no network issues and I have tried restarting, resetting network settings, taking the sim out and putting it back in again with no progress. Please help, Thank youJoanna Ditzel 

1
andewhite
Legend
1 year ago
S
Newbie
suki.shopsNewbie
asked in Pay As You Go

putchasing pay as you go sim

How do I purchase a ID pay as you go SIM on my ID account and email address for a relative and top up as and when required?

2
S
Newbie
1 year ago
S
Newbie
SabreNewbie
asked in Pay As You Go

PAYG SIM

HelloHope someone can help. I’m thinking of buying a PAYG sim and wondered if I have to buy a bundle with it or can I just buy the sim and top it up online with as little money as possible please?Thank you

4
Rory
Newbie
1 year ago
JackL
Newbie
JackLNewbie
asked in Pay As You Go

"sign in to network" - Top-up not being recognised

I’ve been with ID mobile for years now, and not had a problem. However, recently, I tried to top-up my pay-as-you-go phone; I purchased a £20 bundle. I had ran out of data, texts, calls etc, so needed to sign into my friend’s mobile hotspot to use their data whilst I bought a new bundle. The first payment went through, but the bundle wasn’t added on. I assumed there was some kind of interuption to my data connection at the time as I was using a tempermental mobile hotspot, so I purchased the bundle again.  The bundle was purchased sucessfully, and even as I write this ,my ID mobile account page says the bundle is activated and I have unlimited everything. However, that is not the case. My phone only works on wifi, and I still have no calls, texts, or data. My signal bar is reading a signal, and I can receive calls and texts. I have the  notification popping-up, which says, “sign in to network”. Essentially, my phone is behaving like I have no active plan, when I do. It’s been days, and

1
andewhite
Legend
1 year ago
Michelle Summers
Newbie
Michelle SummersNewbie
asked in Pay As You Go

INCORRECT Termination Fee Applied to my final bill

I have no contract with ID Mobile, I am pay as you go…. yet i was charged a termination fee when leaving. i can’t contact anyone to query this. how do i fix my final bill? £98.13 is my termination fee which is nearly what I’d pay a year. 

1
andewhite
Legend
1 year ago
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