Pay As You Go

Everything you need to know about Pay As You Go

  • 509 Topics
  • 1,519 Replies

509 Topics

Theo Jackman
Newbie
Theo JackmanNewbie
asked in Pay As You Go

Locked out of account

Hello, I'm locked out of my account and unable to amend or cancel my monthly payments because my card information has changed.  This is VERY significant because if I can't access my account, my credit score will start to rise. I have used all of your suggestions:I receive id mobile emails, so I know I'm using the right email.Accessed every possible username and password combinationMy last name, birthdate, and phone number are all entered correctly when I try to reset my password, yet the message "sorry something isn't quite right" still appears.I need assistance logging into my account, otherwise this will be a major issue. Is there a method for me to verify my identity? I would ideally like to cancel now. EDIT: I JUST SUCCESFULLY RESET MY PASSWORD AND IT’S STILL SAYING I HAVE THE WRONG PASSWORD!

1
Mohammed
iD Mobile Employee
8 months ago
I
Rookie
IT-dudeRookie
asked in Pay As You Go

Any plans to add paypal as payment method?

As above really. Any plans to add it as a payment method for PAYG?  

1
Mohammed
iD Mobile Employee
11 months ago
Luke Anderson
Newbie
Luke AndersonNewbie
asked in Pay As You Go

old number not transferring to new ID sim - transfer date of 32nd may given which doesnt exist

Hi I got a new phone and ID pay monthly SIM on Tuesday. The man in Currys said he set the request to transfer my old number, and I also got a text saying ID were working on my request to transfer number. However, it's 2 days later now and nothing has changed yet, on the ID mobile app it also says my transfer day is 32nd May, which doesn't actually exist.

1
Tom
iD Mobile Employee
10 months ago
P
Newbie
planetearthstars30Newbie
asked in Pay As You Go

payment by cheque

I would like to make my payments by cheque who and where do I mail it to?

1
Tom
iD Mobile Employee
11 months ago
Zara Parker
Civilian
Zara ParkerCivilian
asked in Pay As You Go

mobile data

I have mobile data it runs from the 15th to the 15th so 30 days as of yesterday it has gone off line saying I don't have any mobile data but when I go to the app or website ( using the at home Internet) its telling me it runs out on the 15th of August and irs all good 

1
Kash
iD Mobile Employee
8 months ago
Harriet Schofield
Newbie
Harriet SchofieldNewbie
asked in Pay As You Go

cap on unlimited calls?

I have unlimited calls however I tried to make a call out just now and was told I was at my capped limit. Please could someone have a look into this and advise why.

1
Kash
iD Mobile Employee
9 months ago
Aidan Hatcher
Newbie
Aidan HatcherNewbie
asked in Pay As You Go

Phone contract card payment

I’m trying to buy a new contract and it keeps saying “Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page.” I’ve written down the right information down over and over again and it’s buggin out please can you help me

1
Tom
iD Mobile Employee
11 months ago
Tamkoops
Newbie
TamkoopsNewbie
asked in Pay As You Go

anyone else seem to be using alot more data

Has anyone else in the last month just run out of data? I have 2 sims- and they both ran out. That has never happened before. Before I leave this network does anyone have a clue what’s going on? 

1
Kash
iD Mobile Employee
9 months ago
Katarzyna Ludwiniak - Pitucha
Newbie
Katarzyna Ludwiniak - PituchaNewbie
posted in Pay As You Go

copy of purchase receipt

Hi. I need the proof of purchase my phone,I had a upgrade in Nov 2022. How can I get this please ?

1
Kash
iD Mobile Employee
8 months ago
S
Newbie
Skylarloo018Newbie
asked in Pay As You Go

No contact re complaint

My account was closed and no notification on the 11th. I rang to make a complaint and was told at first someone would call within 72 hrs how when the phone number won't accept calls. She hung up anyway so spoke to someone who said they'd escalate and someone would email as couldnt call in 48 hours. Neither have happened. I have important calls for work as work Bank and Im my parents carers and can't get hold. Ive actually paid my bill until 21st too. Ive ordered another sim from ID and want my number changing over but cant do as can't get a PAC code and dont know if this can be done as same provider. I need something doing now asap its a joke

1
Tom
iD Mobile Employee
11 months ago
A Johnson
Newbie
A JohnsonNewbie
asked in Pay As You Go

no transaction code received.

I spent too much of my time already trying to find this transaction code. I can see that many people have the same issue. Live chat is not working either. Great start )) please could someone get in touch from ID mobile? Thanks

1
Tom
iD Mobile Employee
11 months ago
T
Newbie
Trevor WrightNewbie
asked in Pay As You Go

top up payment

I pay £6.00 a month as pay as you go but for some reason I have £11.99 comes up as top up in the app on my acct  

1
Mohammed
iD Mobile Employee
10 months ago
M
Newbie
markrNewbie
asked in Pay As You Go

Issue with sim being disabled after being abroad

As other users have experienced, my sim is locked and my phone won’t recognise it since being abroad in a country where i couldn’t use it.As a result i’ve had to buy a new sim to keep me going, as there doesn’t seem to be an easy way to get a new sim from ID.How do i get one? the live chat will not recognise this as a situation which seems odd.where next? 

1
Tom
iD Mobile Employee
11 months ago
Emma Lawlor
Newbie
Emma LawlorNewbie
asked in Pay As You Go

regarding contract

Hi my current contract ends on the 16th of July I've upgraded how do go on to pay as you go sim for my other phone also how much will I be charged this month my old phone bill is 17 pound a month my new one is 19 pound a month thanks 

1
Tom
iD Mobile Employee
9 months ago
Josh Cherry
Newbie
Josh CherryNewbie
asked in Pay As You Go

Payment made

I have paid this months pay and it still hasn’t updated after a few hours and it has updated on the app but still saying I owe money that I have already paid 

1
Kash
iD Mobile Employee
8 months ago
Alex Priest
Newbie
Alex PriestNewbie
asked in Pay As You Go

mr

My Monthly bill has changed from what we agreed and even one month it was 94£ why?

1
Tom
iD Mobile Employee
9 months ago
D
Newbie
DragonflyNewbie
posted in Pay As You Go

The worst mobile network I've encountered in 25 years

I've left iD Mobile after less than 2 weeks. Despite checking coverage before joining, the signal was non-existent where I lived, and very poor everywhere nearby. (And I live 5 miles from the centre of a major city, not in the Highlands of Scotland.)In the less-than 2 weeks I was with iD, I spent around 8 hrs using the awful "live chat" thing - half the time waiting to be connected to a customer service agent (with the wildly varying "estimated wait time", which would go down and then back up again) , and the other half waiting ages for them to type responses. And every time you contact them, you have to explain everything again, right from the beginning - they don't seem to keep any records of interactions with customers (or else they don't read them). And whilst you can print a PDF copy of your "chat" with an agent, it prints as an image, so it's impossible to copy-and-paste in future chats. So it's basically useless. It was a nightmare actually getting connected in the first place,

1
Kash
iD Mobile Employee
11 months ago
Tom Osburn
Civilian
Tom OsburnCivilian
posted in Pay As You Go

old nukber not transferring

I’ve changed sim over to you and it’s not letting me transfer my old number even though I have put in all information including PAC code

1
Kash
iD Mobile Employee
11 months ago
El Lu
Civilian
El LuCivilian
posted in Pay As You Go

having trouble buying a bundle

I am currently trying to buy a £20 bundle for a sim card connected to a different number but it just keeps redirecting me to my home page and telling me an error has occurred. even clicking “add a card” does the same thing. Is there a problem with the website at the moment or is this normal?

1
Mohammed
iD Mobile Employee
8 months ago
Danielle Osbourn
Newbie
Danielle OsbournNewbie
posted in Pay As You Go

I cant upload a new card

I have tried to top up my sim but it won’t let me upload a new card & keeps saying try again later. How do I sort this out so that I can use my internet!

1
Tom
iD Mobile Employee
10 months ago
C
Newbie
CarrotmanNewbie
posted in Pay As You Go

Vodafone and Three merger

What do you think the impact of the Vodafone & Three merger will be on the ID mobile service? Better coverage..? price changes..?

1
Tom
iD Mobile Employee
10 months ago
D
Newbie
Dorky PandaNewbie
asked in Pay As You Go

Joining iD with both a STAC and PAC

I have just got a new contract with iD which I shall receive my SIM card soon, and I will be stopping my current contract on o2.I don't want to keep my current number on o2, which is why I have a STAC code, but I have a different number from Vodafone I do want to use and I have a PAC code for that.My question is, is it possible to provide both a STAC and PAC to iD and what order would I do them in?

1
andewhite
Legend
11 months ago
W11KSD
Newbie
W11KSDNewbie
posted in Pay As You Go

Sim only upgrade with Amazon voucher.

I would like to upgrade my sim only deal..but I've seen it with a £45 Amazon voucher advertised..but not on the IDMobile app? 

1
Kash
iD Mobile Employee
9 months ago
Toffee1963
Novice
Toffee1963
asked in Pay As You Go

Poor coverage.

Hello. I'm not very happy with the service I receive from you? I can't get a good signal in my area and my mobile phone is needed to connect to my emergency life line system. If the signal doesn't improve then I will need to find another company who can provide me with the service I need?

1
Kash
iD Mobile Employee
11 months ago
superabood
Newbie
superaboodNewbie
asked in Pay As You Go

How to change from monthly contract to prepaid?

HiI am on monthly contract that ran out a while ago and continues as rolling contract.How to change to pay as you go?Thanks

1
Tom
iD Mobile Employee
8 months ago
Terms & Conditions
Why iD Mobile?