Pay As You Go

Everything you need to know about Pay As You Go

  • 515 Topics
  • 1,525 Replies

515 Topics

T
Newbie
TimgroNewbie
asked in Pay As You Go

ID mobile sim not connecting with my router

I've been with ID for several years.  I can use my mobile to ring if I am outside the house, presumably using a ID mobile data connection rather than the home router.However when I use it in the house it says "Not registered on network" or "Out of service area" even through I am sitting a couple of foot from the router.  Any idea why this is happening and how I overcome it.

2
Kash
iD Mobile Employee
4 months ago
J
Civilian
jonathandearthCivilian
asked in Pay As You Go

ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

1
Kash
iD Mobile Employee
27 days ago
A
Newbie
Amie2Newbie
posted in Pay As You Go

adding data

Hi, I'd like to add a little bit more data this month as it has ran out and it's needed for my daughter.

1
Kash
iD Mobile Employee
2 months ago
G
Newbie
gesus2012Newbie
asked in Pay As You Go

cannot complete refer a friend page

Hello there I am having problem completing the refer a friend page. Please direct message me with the right page to do so. The email link I have hot is not showing the fields to fill up. Thank you in advance. 

3
Tom
iD Mobile Employee
5 months ago
Emma Lawlor
Newbie
Emma LawlorNewbie
asked in Pay As You Go

regarding contract

Hi my current contract ends on the 16th of July I've upgraded how do go on to pay as you go sim for my other phone also how much will I be charged this month my old phone bill is 17 pound a month my new one is 19 pound a month thanks 

1
Tom
iD Mobile Employee
9 months ago
S
Newbie
Scaffolder444Newbie
asked in Pay As You Go

Forgotten account login for new sim.

My old SIM went faulty and I have a new SIM.I've forgotten acct login details and the only reset option is for id to send me a security code. I can't receive the code because the new SIM is not registered.How do I break this stupid loop.Thanks

3
Tom
iD Mobile Employee
2 months ago
Marc Barrow
Newbie
Marc BarrowNewbie
posted in Pay As You Go

Promtion didnt come witb order

I ordered a Samsung s22 whilst there was a promotion where I get wireless earphones and fast charger but I only received the phone.

2
Kash
iD Mobile Employee
9 months ago
Stephen Sanders
Newbie
Stephen SandersNewbie
asked in Pay As You Go

I need a replacement sim asap

My sim, which is only 2 weeks old, is not reading in any device. I need my phone DESPERATELY for work, as I'm in domiciliary care, I'm not even going to be able to work tomorrow as you need the Internet to use apps for medication etc. It's been iffy with the Internet the past 4 days and now the sim is dead. I have restarted. Tried in other phones. Everything. 

1
Tom
iD Mobile Employee
1 year ago
Billytkid
Newbie
BillytkidNewbie
asked in Pay As You Go

help

Hi I have an outstanding balance however I cannot log in as I don’t know my password and I don’t have a mobile number anymore as my sim was in my car Billy 

1
Kash
iD Mobile Employee
1 year ago
El Lu
Civilian
El LuCivilian
posted in Pay As You Go

having trouble buying a bundle

I am currently trying to buy a £20 bundle for a sim card connected to a different number but it just keeps redirecting me to my home page and telling me an error has occurred. even clicking “add a card” does the same thing. Is there a problem with the website at the moment or is this normal?

1
Mohammed
iD Mobile Employee
9 months ago
W
Newbie
Winner2023Newbie
posted in Pay As You Go

upgrade my phone

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
18 days ago
Julian Hawkins
Newbie
Julian HawkinsNewbie
posted in Pay As You Go

stolen phone

My phone has been stolen and I can’t remember my password. Could you email me a link to change password 

1
Kash
iD Mobile Employee
7 months ago
M
Newbie
Michael WardNewbie
posted in Pay As You Go

Mike the Bike

 I am an old person who struggles with modern tech. I have been trying to speak to BOT, sending messages, registering, phone calls, all to no success. All I want to do is pay for a sim card renewal, you would not believe how difficult a thing could be, they do not even recognise their own phone number/

4
Kash
iD Mobile Employee
11 months ago
Antony Barson
Newbie
Antony BarsonNewbie
asked in Pay As You Go

change my plan

Hi. My account is currently showing I have no option to change me plan, but as of 22nd, I have nothing left to pay, and am waiting for a new phone from a different supplier. I go on to PAYG or a new low price tariff if I’m only likely to be on it a couple of weeks. thanks

1
Kash
iD Mobile Employee
5 months ago
Tomas klempar
Newbie
Tomas klemparNewbie
posted in Pay As You Go

my phone got stolen i need it back

Plese someone stole my phone plese help me 

2
Tom
iD Mobile Employee
6 months ago
David Johnson
Newbie
David JohnsonNewbie
asked in Pay As You Go

Sim only to full phone and contract

How do I access my old SIM only contract when it has been replaced with my new phone contract(on the same SIM card) the only info I can see in my account is my new deal which is all payed and updated. I’ve been sent a final notice to pay off my old account but I am unable to see this and there for unable to cancel that account to stop further charges without cancelling my current contract. I’ve talked to live chat and they can’t give me an answer that seems like it will help.  

1
Tom
iD Mobile Employee
4 months ago
K
Newbie
KyrionNewbie
posted in Pay As You Go

Samsung Not Sending Texts Solution

I have been struggling with sending text messages on my Samsung S21, as well as issues logging on to the ID mobile app.Tried all the advice on here and nothing worked.Then realised that on setting my Samsung to power saving to extend battery life, the phone dropped to 2G/3G, not 5G.Turned off power saving, returned to 5G and the issue vanished.I wanted to make a post here in case it is of any help to anyone else driving themselves batty!

1
Kash
iD Mobile Employee
1 month ago
N
Civilian
NicolaoGCivilian
asked in Pay As You Go

plans

are unlimited calls & texts to any network?

2
Kash
iD Mobile Employee
2 months ago
Fozzyman
Newbie
FozzymanNewbie
posted in Pay As You Go

late bill

I have not paid my bill for a while due to unforeseen circumstances in my financial situation,i just want to clarify to someone that i do still intend to pay my outstanding bill to get my bill back on track if this is possible and not too late.  can anyone recommend a solution on what i can do  

2
Kash
iD Mobile Employee
8 months ago
Tamkoops
Newbie
TamkoopsNewbie
asked in Pay As You Go

anyone else seem to be using alot more data

Has anyone else in the last month just run out of data? I have 2 sims- and they both ran out. That has never happened before. Before I leave this network does anyone have a clue what’s going on? 

1
Kash
iD Mobile Employee
9 months ago
A
Civilian
AlisonMCivilian
posted in Pay As You Go

sim card cancelled (duplicate)

I ordered 2 different SIM cards this morning, literally 5 minutes apart, 1 has been processed and the other I received an email saying it was processed at 9:53 then another email at 9:54 saying cancelled-duplicate with a reference number. I went in to the chat and the agent said it was declined, without a reason! I’m really baffled as I have now got 2 contracts with IDM but declined the last 1 I ordered!  Confused 🫤 

1
Tom
iD Mobile Employee
6 months ago
Krystal Slade
Newbie
Krystal SladeNewbie
posted in Pay As You Go

credit

I put credit on my phone of 20 pound and its come out my bank but its not showing on my account so I can't add my bundle 

1
Kash
iD Mobile Employee
4 months ago
H
Newbie
HmsNewbie
asked in Pay As You Go

return pay as you go chip

I do not require this chip as a pay as you go It's been a night mare to log on line How do I return this back I have two contract SIM only deals these are fine Please respondRegards Mr kola 

2
Kash
iD Mobile Employee
9 months ago
Colin Muller
Newbie
Colin MullerNewbie
posted in Pay As You Go

contract

How do i stop a sms message as it's appearing on my bill pressed stop but its still coming out frequently 

2
Nikhil P
iD Mobile Employee
4 months ago
H
Newbie
HomerKateNewbie
asked in Pay As You Go

Unable to cancel my mum's account as the Cancel/Switch link doesn't work

My elderly Mum is in a care home and is too frail to use her phone anymore so I wish to cancel it. I have power of attorney and I have access to her portal but when I click on the link to ‘Switch or Cancel Now’  https://www.porting.idmobile.co.uk/AutoSwitchingCommunity this creates an errorThe requested URL was rejected. Please consult with your administrator.Your support ID is: 8457716974445013842 Anyone else had this issue. Live Chat is busy right now

3
Kash
iD Mobile Employee
7 months ago
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