Pay As You Go

Everything you need to know about Pay As You Go

  • 514 Topics
  • 1,523 Replies

514 Topics

W
Newbie
Winner2023Newbie
posted in Pay As You Go

upgrade my phone

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
16 days ago
Nikita Rai
Newbie
Nikita RaiNewbie
asked in Pay As You Go

payment taken but no services

Hello, I paid my monthly bill yesterday, but I still have no services and I need to be able to call/use Internet. Please helpthank you

1
Tom
iD Mobile Employee
20 days ago
S
Newbie
stephen1963Newbie
asked in Pay As You Go

replacement SIM required

I ordered a new IDMobile SIM, and they’ve started taking payment. The first SIM just didn’t work - it was unrecognised in my devices, so I spoke on the help chat, and they sent out another.This one at least seems to be recognised, but there is no number or sign of the SIM actually working on the network.Undeterred, I went through the registration process, in the hope that this would somehow unlock things. Inevitably, we get to the “we have sent you a text” stage, and I can’t move past that.Because, STILL, 3 weeks in, the SIM isn’t actually registering on the network to allow me to receive texts, far less connect to the network and use the service I am PAYING to use.I am really becoming extremely fed up with this. I’m hoping that maybe it just takes IDMobile a bit of time to authorise the SIM, but if this doesn’t work, I’m ripping the damn thing out, sending it back, and expecting a full refund.I’m tech-literate. I’m not a fool. If I can’t make this work, it’s almost certainly not me, a

5
Tom
iD Mobile Employee
10 days ago
Lloyd Walker
Newbie
Lloyd WalkerNewbie
asked in Pay As You Go

Extremely Slow Data Speeds

I’m currently receiving around 2mb down and 0.5-1mb up. This is unacceptable for the price point. Is there any way I can sort this issue? I’m afraid I will have to cancel my cancel if not. 

1
Kash
iD Mobile Employee
22 days ago
Tinu Ogungbe
Newbie
Tinu OgungbeNewbie
posted in Pay As You Go

pac code

Can someone help me with changing my number over? I sent a message almost a week ago with no answer  

1
Kash
iD Mobile Employee
23 days ago
A
Newbie
AC123Newbie
asked in Pay As You Go

I cannot find any way to change my PAYG plan to Monthly plan

I follow the instruction :“To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'.  Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.”But I cannot find the “Manage my plan” option, see anyone can help?

3
Tom
iD Mobile Employee
14 days ago
Chelsealea Hague
Newbie
Chelsealea HagueNewbie
asked in Pay As You Go

phone bill issue

I’ve paid my phone bill but I can’t ring out and it’s just taking me to bill payment helpline but all my payments are upto date I’ve tried resetting my phone and it’s still not working 

1
Kash
iD Mobile Employee
25 days ago
J
Civilian
jonathandearthCivilian
asked in Pay As You Go

ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

ID did not port my old number. Won't let me login to APP or webpage - I'm stuck

1
Kash
iD Mobile Employee
25 days ago
Richard Murray
Newbie
Richard MurrayNewbie
asked in Pay As You Go

Add Ons Abroad

So I'm new to ID. I'm on tour in Europe for 3 weeks and I used up my 30gb roaming allowance. So I bought a £30 Add On, but still couldn't get any internet. I increased my cap and it's working but I'm being charged now.I read that the add ons were useable when Roaming (Netherlands), but I'm not sure why I'm being charged for data on top of that. 

3
Kash
iD Mobile Employee
21 days ago
S
Newbie
Storm M GraysonNewbie
asked in Pay As You Go

Cannot Login to new app

The login email I use does not exist anymore so when you send an email with code I cannot pick it up. Advice please.

8
Tom
iD Mobile Employee
9 days ago
Lloyd Walker
Newbie
Lloyd WalkerNewbie
asked in Pay As You Go

Shorten PAC change-over time

Is it at all possible to shorten the time I need to wait for the PAC code to be ported over to my current ID sim? 

1
Kash
iD Mobile Employee
29 days ago
J
Civilian
JamesLewis74Civilian
asked in Pay As You Go

cancel sim only account

Not received sim, can't register on app to cancel as it's sending the 8 digit code to my sim phone number I haven't got. It says cheap and no frills. But this is absolutely dogsh*t. I just want to cancel account and direct debit. 

1
Lauren
iD Mobile Employee
1 month ago
Tinu Ogungbe
Newbie
Tinu OgungbeNewbie
posted in Pay As You Go

PAC CODE

Hello, I’m trying to move my number from Giffgaff to ID Mobile and everytime I put my PAC code, it says it’s not correct. I’ve contacted Giffgaff and they’ve said it’s correct .. can you check or do it manually on your side please. Thank youPac code [REDACTED]Last name [REDACTED]Giffgaff number [REDACTED]Trabsaxtiom number [REDACTED]ID Moblie number [REDACTED]I’ve attached a screenshot of what comes up.  Thank you.   

4
Kash
iD Mobile Employee
25 days ago
A
Rookie
AgnessRookie
asked in Pay As You Go

unable to access the app!

Hi, is the ID mobile app down atm?? I tried to log in and with no success. I am getting “sorry” message saying to try again later. 

1
Tom
iD Mobile Employee
1 month ago
Cheryl Major
Civilian
Cheryl MajorCivilian
asked in Pay As You Go

need a new number for my daughter the current one is compromised

I need a new number for my daughter current number is compromised 

2
Kash
iD Mobile Employee
1 month ago
S
Newbie
Stuart_K_RNewbie
asked in Pay As You Go

Switch from a PAYG bundle to a Pay Monthly SIM

How do I switch from a ID Mobile PAYG bundle tariff to a Pay Monthly SIM tariff without loosing service or paying double for one month ?I have a ID Mobile SIM and want to keep that number so there must be a way just to switch across instantly but I cannot see how.Thanks

1
Kash
iD Mobile Employee
1 month ago
Danny wood
Newbie
Danny woodNewbie
asked in Pay As You Go

bill increase

Anyone know why my bill next month has gone fro £6 upto £10? There is no additional charges either 

3
Tom
iD Mobile Employee
1 month ago
Shannon Smith
Civilian
Shannon SmithCivilian
asked in Pay As You Go

Order update

Hi so I did an application for a nothing phone and it said that the order was completed and gave me an order number but nothing else no information nothing so I don't understand 

1
Kash
iD Mobile Employee
1 month ago
C
Newbie
CSSNewbie
asked in Pay As You Go

Switzerland mobile calls

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls.  Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

7
Tyler
iD Mobile Employee
1 month ago
J
Newbie
J450Newbie
asked in Pay As You Go

I think my account is cancelled, which I expect, but number is still showing on app.

I tried a PAYG via Currys shop but the service wasn't what I expected and cancelled the next day via the store. This was Jul 2023. However when I check the app I still have a phone number listed. I have no plans. I had a final bill for the few quid I ran up testing last year. I want to delete everything and shut down account, delete app (I forgot it was on the phone) but need to make sure there are no issues I have missed. And how do I cease my login to the app and online?

6
Tyler
iD Mobile Employee
1 month ago
B
Civilian
BARRY CRAFTCivilian
asked in Pay As You Go

Unable to log-in

I have an account with ID Mobile.  I know my account number and, of course my tel.no. and email address.  But I’m not able to log-in. Could you advise please? 

2
Kash
iD Mobile Employee
1 month ago
K
Newbie
KyrionNewbie
posted in Pay As You Go

Samsung Not Sending Texts Solution

I have been struggling with sending text messages on my Samsung S21, as well as issues logging on to the ID mobile app.Tried all the advice on here and nothing worked.Then realised that on setting my Samsung to power saving to extend battery life, the phone dropped to 2G/3G, not 5G.Turned off power saving, returned to 5G and the issue vanished.I wanted to make a post here in case it is of any help to anyone else driving themselves batty!

1
Kash
iD Mobile Employee
1 month ago
M Ali
Newbie
M AliNewbie
asked in Pay As You Go

haven't received my sim card yet

Hi I haven't received my sim card yet its over a month now.and I'm still paying for it.im not happy at all.its so hard to get help from ID.cant contact them no even live chat.  weird system. Anyone here to help.if please cancel my contract. My name is M Ali 

1
Kash
iD Mobile Employee
1 month ago
Gearrie
Newbie
GearrieNewbie
posted in Pay As You Go

I cant set up a direct debit

I cant set up a direct debit,

5
Kash
iD Mobile Employee
1 month ago
Kim Bednall
Newbie
Kim BednallNewbie
asked in Pay As You Go

find original pin number

Hi, I have recently joined & been asked to update my pin number but I'm unsure where to find the number,  any ideas please?

2
Kash
iD Mobile Employee
1 month ago
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