Pay As You Go

Everything you need to know about Pay As You Go

  • 515 Topics
  • 1,524 Replies

515 Topics

S
Newbie
shekibiNewbie
asked in Pay As You Go

Sim card not delivered after 4 working days

So it’s been 4 days since I ordered a pay monthly simcard, I was given the option to port my old number to my ID mobile sim card, so I did.Now my old sim card, which was EE says ‘No service’, this tells my that my number has already been ported to ID mobile, but I am yet to receive it.I can’t even access my ID Mobile account online, as when I enter my Mobile, Last name and Year of birth, it shows me the error ‘Something wasn't quite right. Can you enter your details again please?’ There’s no tracking with the sim card, which is a terrible idea from ID Mobile team to try and save pennies.Will I end up losing my number?What are the next steps?Can I request a new siim card with my old number that has already been ported to my ID Mobile sim?

6
Tom
iD Mobile Employee
5 months ago
A
Newbie
acukNewbie
asked in Pay As You Go

Pay as you go sims - wifi calling / 5G

Do all iD Mobile Pay as you go sim cards come with 5G and wifi calling as standard on the £6 and £8 sims or are these features for pay monthly customers only? I have a compatible phone Already.

5
Michelle
iD Mobile Employee
2 years ago
Tejita
Newbie
TejitaNewbie
asked in Pay As You Go

multiple phones

I currently have one account / one phone registered with ID mobile. Is it possible to register additional phones (currently registered on different networks) on the same account (up to three)? If not, can a user have multiple ID accounts? Thanks

2
Kash
iD Mobile Employee
8 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I change the Bundle plan type that my Bundle refreshes to?

Yes you can, and it's pretty straightforward. In the iD Mobile App or My Account online, head to the 'My allowances' panel, click 'Swap recurring Bundle', and follow the steps onscreen to change your recurring Bundle. Please note: this will only change your Bundle that's due to recur next, and not the Bundle that's currently active.

2220
iD Mobile
iD Mobile Employee
3 years ago
Reachingout
Newbie
ReachingoutNewbie
asked in Pay As You Go

Is it possible to view data usage

Could anyone kindly inform me if it is possible to view what data has been used over a one month period.I currently have a SIM card in a router which provides my TV, PC & Tablets and phone Wi-Fi signal. The SIM deal is for unlimited data. I suspect with only two of us in the house unlimited data could be trimmed down to a cheaper option but without knowing what data we use per month its difficult to choose another cheaper deal.Any advice where I could view our data usage would be appreciated.

3
Tom
iD Mobile Employee
4 months ago
R
raoufaslam
asked in Pay As You Go

I don't receive sms from hmrc, mobile banking, whatsapp... it is the One-time password messages that I am not receiving from different services.

I don't receive sms from hmrc, mobile banking, whatsapp...it is the One-time password messages that I am not receiving from different services.

8
Will
iD Mobile Employee
3 years ago
S
Newbie
SpannergarrattNewbie
asked in Pay As You Go

PAC Code Not Working

I requested a PAC code to leave id on 7/6/21 by text received code back, new network has activated new sim and entered this PAC but 8 days later number hasn’t transferred or id service stopped.  What should I do to ensure I keep my existing number and close my id account?

5
Will
iD Mobile Employee
2 years ago
K
Newbie
KageNewbie
asked in Pay As You Go

Is the top-up page working for you?

The top-up page isn’t currently working for me, neither from the iD Mobile App nor the My Account website.After choosing an amount which I want to top up, on the app I get a blank page which is shortly filled with the Android message “Web page not available”, and on the browser website I am instantly redirected to the My dashboard page and get the message: “Oops, looks like something's gone wrong. Please try again.” On the phone I tried clearing the app’s cache and storage, which slightly changed the result - now it is a blank page with the message: “Sorry, there has been a problem processing this request.” On the PC I tried clearing the browser’s cache and using another browser, to no effect.I have actually been trying since yesterday.​It is even more frustrating as all my credit has just expired, leaving me unable to make calls, either due to an iD’s error or an inconsistency in the iD’s terms, what I am trying to have explained in another topic: https://community.idmobile.co.uk/pay-

12
Lauren
iD Mobile Employee
11 months ago
F
Newbie
frankie123Newbie
asked in Pay As You Go

End of 24 month contract

Hello,My father’s 24-month contract ends in March. Can he ask for a new (and better) deal with ID? Or must he keep his current deal if he stays? Is there a deadline (prior to the end of contract date)? Thanks! 

3
Mohsin
iD Mobile Employee
3 years ago
D
Newbie
DermottNewbie
asked in Pay As You Go

Top up and upgrade not crediting the account

I have added two top ups and an upgrade to my account. My account shows these have been made but still shows I only have 1p credit. I can’t make calls or send an sms. I’m now abroad without a working phone. Urgent help needed. 

8
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
Mad20Newbie
asked in Pay As You Go

dont know my number and need to cancel

I don’t have any info related to the phone that I need to get onto the account to be able to cancel. Is there anything I can do? I have the billing info of the direct debit that comes out each month. 

8
Mohsin
iD Mobile Employee
3 years ago
S
Newbie
sxvngfxNewbie
asked in Pay As You Go

PAYG enquiries

Hi, I’m considering switching a family member over to iD’s traditional pay as you go as Three have upped the prices on theirs. I have a few questions about it though:Is there any minimum top up frequency? (1pmobile require you to top up every 4 months) Will iD up their prices according to Three’s changes (guessing you won’t be able to answer this one, but maybe you could give some insight on if it’s possible or not) and would it affect existing customers if they did? What’s the minimum top up?

6
Michelle
iD Mobile Employee
3 years ago
L
Newbie
LingoNewbie
asked in Pay As You Go

Complaint, cancel within 14 day cooling off period - final bill £178.96

hi,  i requested a PAC code to move my number to another provider  within 14 day cooling off period. I have been told my final bill will be £178.96. This is totally unacceptable. please contact me.

1
Will
iD Mobile Employee
3 years ago
Em Ma
Newbie
Em MaNewbie
asked in Pay As You Go

Not receiving texts

Hi, I’ve just had a new SIM from ID and transferred my old number over.  I’m not receiving texts but can receive ‘phone calls. My contacts are receiving texts from me.

9
Mohsin
iD Mobile Employee
3 years ago
F
Newbie
FesanNewbie
asked in Pay As You Go

My Top up money has disappeared

I had money in my Top up yesterday to by another bundle (my bundle finished last night).  This morning my Top Up amount is 0.00!!!!! Where has the money gone?  According to my time line no data has been used.I can't get in contact with anyone and your bot is useless for this question!

4
Tom
iD Mobile Employee
11 months ago
N
Newbie
Nick WNewbie
asked in Pay As You Go

Can I use a PAYG SIM in a WiFi Dongle in Spain?

Can you use a PAYG sim in a wifi dongle when roaming in Spain?Thanks

3
Mohammed
iD Mobile Employee
2 years ago
KD izzy
Newbie
KD izzyNewbie
asked in Pay As You Go

bundle not appearing

Hi i bought a bundle on my daughters phone but its not showing, its come out of my bank account though. I also bought a top up, that showed straight away!

6
Michelle
iD Mobile Employee
3 years ago
I
Civilian
idmobile-customerCivilian
asked in Pay As You Go

Can't top up on PAYG

I can see from other posts that this is a frequent problem. I have two PAYG sim cards with ID mobile, and when I try to top up or buy a bundle for either of them, I get the familiar error message:“Oops, looks like something's gone wrong. Please try again.”This has happened on and off before, but this time it is persisting for weeks. I hope the issue can be resolved before I switch provider. Yes, I have updated my address to match the billing address.

3
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
bker000Newbie
asked in Pay As You Go

cancellation

HI, I’ve been trying to email ID to cancel my SIM 30-day contract, but received no confirmation. Any online help tells me to go to my online account or the app (I don’t have either). I no longer have the SIM card, so I can’t call either.Pls advise.

10
Michelle
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I've run out of some of the allowances in my Bundle. What should I do?

If you've used up some of the allowances in your Bundle, you can Top-up with some credit and make the most of our excellent Pay as you go rates. You can do this in the iD Mobile App or My Account online, and heading to the 'Top-ups' page, tapping 'Top-up now' and choosing a top-up amount.

1850
iD Mobile
iD Mobile Employee
3 years ago
L
Newbie
Lianne1983Newbie
asked in Pay As You Go

Sim only card delivered

Hi.  I have just upgraded from a contract to a sim only  deal for 12 months. My app shows the upgrade correctly and what my monthly payment will be.. I've just received a new sim card.. Do I still need to use this? As mentioned it's already showing the upgrade on my current sim.. Many thanks Lianne 

4
L
Newbie
3 years ago
Jamesyy
Newbie
JamesyyNewbie
asked in Pay As You Go

Can't pay for outstanding bill

Hi,Recently my iD direct debit seems to have deleted itself from existence, leading to an outstanding bill which I cannot seem to pay by any means. The payment fails on my app or on browser. I have tried refreshing pages, clearing caches, and using as many payment cards as I can get my hands on but I always just get a payment failed message check your details message with no further elaboration. I can’t use the dedicated payment line on 0333 003 0001 as I have an outstanding bill and no service as a result. Thanks for the help, James

3
Kash
iD Mobile Employee
1 year ago
N
Newbie
Nicole1011Newbie
asked in Pay As You Go

SIM delivery

SIM card has not arrived but have had emails about account and billing. SIM was ordered on the 7th, and hadn’t expected to wait over a week. Should I wait or request a new one to be sent via tracked post?(I haven’t had any delays with any other Royal Mail deliveries this last month)

5
Will
iD Mobile Employee
2 years ago
M
Newbie
MoldoNewbie
asked in Pay As You Go

Sim Card not recived

Hello , i order online a Sim with one month plan unlimited data , text and minutes on 4 Jan ,and today i recive email with ACC No. Pin and ID Phone No. but the sim card didn't arrive.

6
Rory
Newbie
2 years ago
Yvonne Joyce
Newbie
Yvonne JoyceNewbie
asked in Pay As You Go

Changing plan and keep number?

We are on ID already, pay monthly, trying to get a contract phone through carphone warehouse but when we try to check out, it's not letting us put in a pac code as we are already with I'd but we can't check out and keep the number! 

3
Mohammed
iD Mobile Employee
11 months ago
Terms & Conditions
Why iD Mobile?