Pay As You Go

Everything you need to know about Pay As You Go

  • 510 Topics
  • 1,520 Replies

510 Topics

M
Civilian
Mehul ThakrarCivilian
asked in Pay As You Go

prepay sim for REDACTED

Please send me a pay as you go sim for [REDACTED], and instructions on how to top up.

3
Tom
iD Mobile Employee
3 months ago
D
Newbie
D Abdirahman YusufNewbie
asked in Pay As You Go

sim

Where is my sim card I ordered I never recieved my sim I just recieved letters from you [REDACTED] replacment on [REDACTED] of 22/11/2023 

2
Tom
iD Mobile Employee
3 months ago
H
Newbie
Harryjones1511Newbie
asked in Pay As You Go

data

I pay for unlimited data I’m supposed to be getting a phone today but it saying I’ve got no data now even if I pay for unlimited why is this ID so poor as a network be moving soon as possible 

1
Tom
iD Mobile Employee
3 months ago
Bry Wootten
Newbie
Bry WoottenNewbie
asked in Pay As You Go

I can’t register on the app

when I ask for a resend of security code, I’m told to wait 2 minutes since my last security pin sms but I’ve not tried this in more than 24 hours. Waiting more than 2 minutes and I still get the same reply.

2
Kash
iD Mobile Employee
3 months ago
D
Newbie
DuncanPoundcakeNewbie
asked in Pay As You Go

Linking two ID Mobile accounts

I currently pay for an ID Mobile SIM but have also taken out a phone contract for 2 years. I thought having logged in when I purchased the phone, everything would all join up but it doesn’t seem to have done.   How do I do this?

6
Tom
iD Mobile Employee
3 months ago
R
Newbie
Richard StevensonNewbie
asked in Pay As You Go

problem

RRichard Stevenson just nowhi … would like to stay with my idmobile sim only plan but change to a slightly cheaper plan ….. but it says i cannot do this .my present plan finishes on the 9 th Jan ‘24

1
Tom
iD Mobile Employee
3 months ago
K
Newbie
KatyHandleyNewbie
posted in Pay As You Go

customer support

I have had so many problems and customer support has been no help at all, better off searching Google for results on how to. Only provider I have had that can't cancel a bundle? 

3
Tom
iD Mobile Employee
3 months ago
Hayley Smith
Civilian
Hayley SmithCivilian
asked in Pay As You Go

contract

Hi I have a contact with u but I'm looking to to get another would this be possible 

1
Kash
iD Mobile Employee
3 months ago
Ella Roberts
Newbie
Ella RobertsNewbie
asked in Pay As You Go

sim card not w

I bought a SIM card for my son for Christmas. Have tried it in 3 unlocked iPhone devices and it doesn’t work in any of them. I have tried everything that has been advised (clean the sim, put into aeroplane mode, etc) and nothing! Any help would be appreciated 

4
Tom
iD Mobile Employee
3 months ago
Obed Takyi
Civilian
Obed TakyiCivilian
posted in Pay As You Go

Pay as you go

I purchased a pay as you go bundle and my data allowance is finished. I’m trying to get a new data allowance but it looks like there is no option for that. So how do I get a new data allowance to use?

1
Tom
iD Mobile Employee
3 months ago
C
Newbie
Clareb86Newbie
asked in Pay As You Go

conversion from contract to sim only

How do I switch from contract including phone to sim only?

1
Tom
iD Mobile Employee
3 months ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Pay As You Go

Roaming & International charges

Roaming chargesWhen you use your phone in one of our Inclusive Roaming destinations, your minutes, texts and data will come out of your plan’s allowances. Remember, if you’re about to go over your allowance, you can top up your data or minutes by buying an add-on. If you do exceed your allowance, then standard out-of-plan charges apply. If you’re due to visit a country not included in our Inclusive Roaming list, you can find our roaming charges here.International chargesIf you want to call or text abroad from the UK, you can find all our international charges here.   Continue searching on our Community orSpeak to us on Live Chat. 

1078418
Tom
iD Mobile Employee
3 months ago
A
Civilian
abbasr1Civilian
asked in Pay As You Go

DEFAULT on my account

 Hi everyone I I need help with the default account as you all know the interest rates have gone up and I'm looking to verify mortgage but this I've got a default on my credit file for 19 pound which was settled back in 2021 But it's still causing me issues um regarding getting a good mortgage deal um this caused me a lot of stress I've just wondering if anybody out there knows how to resolve this issue I have been touched by the customer service a few time but it's just going backwards and forwards been with no solution So just wondering if anybody else had the similar problem and has found some sort of solution to get this removed from their credit file

2
Tom
iD Mobile Employee
3 months ago
Chris Rimmer
Newbie
Chris RimmerNewbie
asked in Pay As You Go

Convert to PAYG

 have just cancelled my iD Monthly Sim account and want to use my number with another provider. iD gave me this message in the process :-The SIM has been recorded as returned in the system. The Pay Monthly Contract will be disconnected within 10 minutes? Do not throw away the SIM card as it will be converted to a Pay As You Go SIM within 10 minutes. You are able to continue using the SIM as PAYG, but it will require a Top-Up. Alternatively, you are able to request a PAC after it has converted if you do wish to move to another network.However I do not know how to add a payment to the sim which means I can no longer use my phone for outgoing texts to request a PAC. Also I can not access my account online to request the PAC that way.

7
Tom
iD Mobile Employee
3 months ago
Chris Rimmer
Newbie
Chris RimmerNewbie
posted in Pay As You Go

Change to PAYG PAC request

I have just cancelled my iD Monthly Sim account and want to use my number with another provider. iD gave me this message in the process :-The SIM has been recorded as returned in the system. The Pay Monthly Contract will be disconnected within 10 minutes? Do not throw away the SIM card as it will be converted to a Pay As You Go SIM within 10 minutes. You are able to continue using the SIM as PAYG, but it will require a Top-Up. Alternatively, you are able to request a PAC after it has converted if you do wish to move to another network.However I do not know how to add a payment to the sim which means I can no longer use my phone for outgoing texts to request a PAC. Also I can not access my account online to request the PAC that way.

1
Tom
iD Mobile Employee
3 months ago
C
Newbie
chrisp1952Newbie
asked in Pay As You Go

Bundle purchased showing on account no credit on sim

I have purchased a £20 bundle and this shows on my account. But when I try to make a voice call it says no credit available and the data will not connect. I have done all of the usual things like restarting and taking out sim nothing works. The bundle was purchased over 12 hours ago

1
Tom
iD Mobile Employee
3 months ago
Tudor Budeanu
Newbie
Tudor BudeanuNewbie
asked in Pay As You Go

Verification SMS

I'm trying to log into my ID account and I'm getting an error. Trying the option forgot password but no verification code coming through. Please help. 

1
Tom
iD Mobile Employee
3 months ago
Jade Wood
Newbie
Jade WoodNewbie
asked in Pay As You Go

sim card not arrived

I ordered my new sim card 7 days ago but it hasn’t arrived. I’ve received my first bill but no sim ? 

2
Tom
iD Mobile Employee
3 months ago
T
Newbie
TimgroNewbie
asked in Pay As You Go

ID mobile sim not connecting with my router

I've been with ID for several years.  I can use my mobile to ring if I am outside the house, presumably using a ID mobile data connection rather than the home router.However when I use it in the house it says "Not registered on network" or "Out of service area" even through I am sitting a couple of foot from the router.  Any idea why this is happening and how I overcome it.

2
Kash
iD Mobile Employee
4 months ago
J
Newbie
John DonohueNewbie
posted in Pay As You Go

general inquiry

Could anyone tell me of how do I stop a caller making a text message to my number costing me £1:50p per week that mounts up over time. I do not know who they are, its just a short number 85004.

2
Kash
iD Mobile Employee
4 months ago
Zachary Robin Prince
Newbie
Zachary Robin PrinceNewbie
asked in Pay As You Go

nees a prove of use again

Hi I need a prove of using my phone for insurance company with imei and when the phone was used. Where can I get that ? 

1
Tom
iD Mobile Employee
4 months ago
N
Newbie
NadiahussainNewbie
asked in Pay As You Go

nadia hussain

hi my phone bill was returned from my bank last mo th and my fo e was turned off then i paid on my card an rv this month id didnt collect my bill and my fone is off again

2
Tom
iD Mobile Employee
4 months ago
Colin Muller
Newbie
Colin MullerNewbie
posted in Pay As You Go

contract

How do i stop a sms message as it's appearing on my bill pressed stop but its still coming out frequently 

2
Nikhil P
iD Mobile Employee
4 months ago
Aaron Chucky Wilmot
Newbie
Aaron Chucky WilmotNewbie
asked in Pay As You Go

cancel contract

Hi I've got 2 sim only contracts with ID mobile, i want to keep one and cancel one please 

1
Kash
iD Mobile Employee
4 months ago
Paul Clarkson
Civilian
Paul ClarksonCivilian
asked in Pay As You Go

Pay as you go Sim

I bought a £20 pay as you go sim which had unlimited everything, just noticed it was only a one month contract, this month has now run out and I have had no text telling me how to top up with another £20, so do I have to buy a different sim every single month?

1
Tom
iD Mobile Employee
4 months ago
Terms & Conditions
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