Using the app I cancelled my contract on the 26th June, however looking at my bank statement I've been charged. Looking through the account again ID are going to charge me again in August. I've tried to cancel using the app again but it won't end contract. The phone is no longer in use as its not needed. The actual contract ended may 2019.
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Userlevel 6
+8
Hi
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It may well have been the final bill you’ve received, but we’ll double check for you. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Â
Will
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