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need a refund payed my bill twice

  • 3 December 2020
  • 2 replies
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Hi I’ve been trying live chat for days with no luck I accidentally payed my bill twice and require a refund can this be done via private message or email please ? Email is 

 

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Best answer by Mohammed 9 December 2020, 16:47

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2 replies

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I’ve payed my bill twice . So fed up . Can’t ever talk to anyone and I’m owed £68.61 I’d like my money back!!! I’ve been trying for days . Live chat is rubbish and never actually connects you . I’ve spent time on here asking questions no one from the ID team gets back to me. Fed up is an understatement.

 

EDIT: Moved

Mohammed
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Userlevel 7
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Hello @sarahshapey25,

Is the Direct Debit active? We would issue the payment this way and would first need this to be activated.

I’ll send you a PM so we can get this refund sorted for the additional payment you’ve made.

 

Mohammed

 

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