Hi -
I ordered an upgrade sim only plan from you - with more data for less money. The new sim duly arrived and I activated it fine.
However, my account is still showing as the old plan (same data, same monthly payment) rather than the new one.
Please can you help? - thanks in advance.
+9
Hello
Is the information about your upgraded plan wrong in the iD app and in your iD My Account online?
I don’t use the iD app because I’ve not found it to be unreliable. I manage my account from the iD My Account online page https://my.idmobile.co.uk.
If you’re worried about your account, contact iD using the iD Live Chat service.
Do this between 9am - 8pm weekdays and 9am - 6pm weekends. If you chat in these time periods, you can get through to an iD agent in the customer service team.
Just type “talk to a person” once connected (to avoid the 24/7 bot).
Anyway, good luck.
Thanks - yes it’s wrong in both. Will try that though - thanks
+9
Oh dear
I’m sure their back-end systems have the correct information, but it hasn’t filtered through to the online systems yet - good luck though.
+10
Hi -
I ordered an upgrade sim only plan from you - with more data for less money. The new sim duly arrived and I activated it fine.
However, my account is still showing as the old plan (same data, same monthly payment) rather than the new one.
Please can you help? - thanks in advance.
Hello
Since then, when you now log in the account what plan is showing? If it’s still the old plan and the new SIM is active with a different number, you may have ordered a new contract instead of upgrading.
Hi all - an update on this. I managed to speak to a person at ID in the end. They had made a mistake but it has been rectified now.
Good luck everyone.
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