Question

No Service

  • 27 November 2020
  • 1 reply
  • 16 views

Hi we transferred to I.D. mobile during the week and put the PAC code in to keep existing number.  Not had any service since.   That was 3 days ago. How long does it normally take for everything to be sorted


1 reply

Userlevel 3
Badge +6

HI @TomDewhirst 

 

If you submit your PAC or STAC before 5.30 pm, Monday to Friday, you’ll switch with 1 working day. If we get your PAC after 5:30 pm, or at any time over the weekend, you'll switch within 2 working days.

We'll send you a text message within 24 hours to let you know your PAC or STAC's been submitted successfully.

 

It has been a few days since you posted if you are still experiencing issues, please could you try turning your phone off and back on again, as this usually helps. 

Please let us know if you require any further help. 

 

 

Reply