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Not receiving OTP from international bank

  • 17 February 2021
  • 4 replies
  • 40 views

Hello,

 

I posted this in a different topic but wasn't sure if it gets any attention so I thought of opening a separate discussion.

 

The problem is, I seem to have issues with receiving OTP from an international bank. I did receive OTPs from them before, last time on the 8th of Feb. 

 

I contacted the Bank today and they said that messages are being sent and that the issue might lie with the phone company.

 

I can confirm that OTP from other providers (ie PayPal) are being received.

 

I tried all the advice given by your chatbot, restarted phone, changed the phone, nothing seems to work.

 

Grateful if you could look into this issue ASAP as I require the OTP urgently to access my bank account.

 

Many thanks.

 

 

 

 

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Best answer by Michelle 20 February 2021, 17:08

Hi @Fmac 

 

I can see you have replied to our PM, we’ll continue the conversation here. 

 

Thanks

 

Michelle 

iD Mobile 

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Hi @Fmac 

 

I can see you have replied to our PM, we’ll continue the conversation here. 

 

Thanks

 

Michelle 

iD Mobile 

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