Question

not receiving texts

  • 13 February 2021
  • 3 replies
  • 41 views
J
Rank

My texts appear to be sent but they arent being received and i am not receiving texts that have been sent to me. I am able to make calls and receive calls. Ive tried restarting the phone.

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Juliep 

We are sorry to hear this. Please advise the make and model of the handset? Have you tried restarting your handset?

-Mohsin

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J
Rank

Yes tried that several times over the weekend. Its samsung galaxy s8 on contract

Will
Rank
Userlevel 6
Badge +8

Hi @Juliep,

 

Are there any error messages you or the other person is receiving? Have you ported a number over to us recently?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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