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Not receiving texts

  • 18 February 2021
  • 9 replies
  • 57 views

Hi, I’ve just had a new SIM from ID and transferred my old number over.  I’m not receiving texts but can receive ‘phone calls. My contacts are receiving texts from me.

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Best answer by Michelle 21 February 2021, 15:29

Thank you for this information @Em Ma 

 

Please can you also confirm the time and date when you had requested your number port?

 

Thanks

 

Michelle 

iD Mobile 

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9 replies

Userlevel 5
Badge +4

Hi @Em Ma 

The porting process can take from 24-48 hours to fully complete. It seems like the porting process is still in progress, please wait 48 hours and then test.

-Mohsin

Hi, I've started to receive some texts but not from iPhone or Huawei. Is there anything else I can do please? 

Userlevel 4
Badge +8

HI @Em Ma 

 

Have you turned your phone off and back on again since your number has ported? 

Please can you also confirm the make of the phone you are using? 

 

Thanks

 

Michelle

iD Mobile 

Samsung s10. The signal isn't very good either. Tried to call someone in area with good signal and it didn't work. I hope this is resolved soon...

And yes, I've turned my phone off and on. Numerous times.

Phone is saying not registered on network.

Userlevel 4
Badge +8

Thank you for this information @Em Ma 

 

Please can you also confirm the time and date when you had requested your number port?

 

Thanks

 

Michelle 

iD Mobile 

Since yesterday I'm not receiving text messages but I'm able to send 

Userlevel 5
Badge +4

Hi @Sonia dias 

We are sorry to hear this. Have you tried restarting your handset? Are you able to make and receive calls?

-Mohsin

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