Question

Order status

I just ordered a Pay As You Go sim. After paid £0.1, the window was hanged and I don't know if the order was proceed or not.

I checked my bank, £0.1 was charged, but no any confirmation or reference number.

Please advise, thanks.

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Userlevel 5

+8

Hello, @Jamie Ng

Have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section.

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Michelle

iD Mobile

Waited more than half hour, no one answer and the chatbox was quitted. :rage:

Userlevel 5

+8

Hello @Jamie Ng

I’m sorry you had been unable to reach our Live Chat Team.

When you order online we'll send you two emails

The first confirms that we've received your order - we'll send this shortly after you've placed it.

The second confirms your order has been accepted and is on its way - we usually send this the day before your delivery.

If you haven't got either of these emails

We might need more info from you. We'll try to contact you, but if we haven't got hold of you yet, please call 0800 049 0250.

Regards,

Michelle

iD Mobile

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