Question

PAC code was successfully applied but received a text saying otherwise

  • 4 December 2020
  • 1 reply
  • 30 views
BMcG1111
Rank

Hi All,

 

Hope you are all doing well. I’ve got screenshots (one on a PC and one from my phone app) showing twice I’ve successfully ported my new number onto my pay as you go monthly contract.  However I received a text last night stating that the ID number, last name or transaction number entered was incorrect.  I rechecked with my PAC provider, (O2) this code is correct. All my other information was correct and I can’t speak to anyone at ID, so this is pretty much the last chance saloon to keep my old number.  Any help gratefully received!

Regards

Bryant

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1 reply

Michelle
Rank
Userlevel 5
Badge +8

Hi @BMcG1111 

 

We are sorry for the delay in replying to you.

We hope this issue has ow been resolved, however if you still need help, we have sent you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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